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This Business is not BBB Accredited

Atlanta Roofing & Remodeling Pro, Inc.

Phone: (770) 652-6881Fax: (678) 960-4239

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
12/30/2013Problems with Product / Service | Read Complaint Details
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Complaint
We signed a contract with this company for a basement remodel under the verbal agreement that it would take roughly 12 weeks to finish. We are now 24 weeks into the project with no end in sight. Our contractor, *** ****** has not responded to my numerous calls and messages, nor most recently a certified letter that I have sent him. His office manager continues to give me the run around, promising that work will be completed and that she will have *** get in contact with me; neither of these has happened. We have paid him for plumbing and painting work that was started but not completed. I will provide phone records, proof of sending and receiving a certified letter, a copy of our contract and pictures of our basement upon request.

Desired Settlement
I am seeking either a refund of the unfinished work or completion of the project at hand. If we have to hire another contractor to finish our basement, I am willing to sue Atlanta Remodeling Pro for the unfinished work, as well as the costs incurred from hiring another company, less what we still owe per our contract agreement.

Business Response
My sincere apology to the ****** for the delay. My father passed **** in Pennsylvania and I had to go to that state for quite a period of time to handle his estate. We will complete the work on the home.

Atlanta Remodeling Pro., Inc.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
While I am sympathetic of Mr. ******'s family situation, the issue at hand is not whether or not the work will be completed so much as when it will be completed. I had a recent phone conversation with Mr. ****** in which he assured me that the remaining work on our basement remodel will be completed by Christmas and that he would contact me when he was back from out of state. This conversation took place one week ago, Monday December 2. We are only 2.5 weeks out from the Christmas deadline, and more recent attempts to reach Mr. ****** by phone have been unsuccessful. I would like to leave this complaint open until someone from Atlanta Remodeling Pro continues the work on our basement. As it stands, no one has done any work since mid-September.

Consumer Response
From: ****** ******
Sent: Friday, December 27, XXXX X:XX PM
To: *************************
Subject: Re: BBB Complaint Case# **********Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)

Hi *****,

Since my latest response in regards to my initial complaint, Atlanta Remodeling Pro has been to my house and the work is almost complete. Although the project is still underway, I'd like to change my complaint status to resolved, since progress is actually being made and I no longer feel like I'm being put off by this company as I did before. Please let me know if I need to take any further action in order to close this case. Thank you so much.

Regards,
****** ******

12/03/2014Problems with Product / Service
04/12/2013Problems with Product / Service
06/01/2015Problems with Product / Service | Read Complaint Details
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Complaint
I hire this company to finish my basement back in July 2014, it has been slow progress. I paid for floor (carpet) since early February of this year. No carpet has been installed up this point, in the past they tend to give me a date or week just to get me off the phone. I attempted to call them and email them but no response. The owner of the company has not been on-site since January this year. Here is the sad story, I am paying my bank interest for the money I borrowed to finish my basement include install carpet, but I have nothing to show off.
Product_Or_Service: Finishing basement
Account_Number: XXXXXXXXX

Desired Settlement
To install my carpet and finish my basement by next week, if they can't do that they refund my money.

Industry Comparison| Chart

Roofing Contractors, Patio, Porch & Deck Enclosures, Patio & Deck Builders, Deck Builder, Remodeling Services, Contractor - Remodel & Repair, Basement - Remodeling, Basement - Finishing, Basement Waterproofing, Windows - Installation & Service, Home Improvements, Doors, Windows, Gutters & Downspouts, Siding Contractors, Kitchen & Bath - Design & Remodeling, Construction & Remodeling Services, Basement - Contractors

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