BBB Business Review
This Business is not BBB Accredited
American Shingle & Siding, Inc. (Headquarters)
Find a LocationPhone: (877) 424-5349Fax: (877) 599-1568View Additional Phone Numbers8657 Hospital Dr Ste 103A, Douglasville, GA 30134-5614http://www.americanshingle.comView Additional Web Addresses! There is an alert for this business !
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BBB Accreditation
American Shingle & Siding, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
0 of 34 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is not currently rated. Business has filed for bankruptcy and is seeking to dissolve the business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 52 |
| Billing / Collection Issues | 31 |
| Delivery Issues | 102 |
| Guarantee / Warranty Issues | 9 |
| Problems with Product / Service | 847 |
| Total Closed Complaints | 1041 |
Additional Complaint Information
We have received a pattern of complaints indicating consumers are required to pay upfront distribution checks received from their insurance company before work begins. Some consumers report never actually receiving a written estimate or itemize list of work to be done. The company works mainly for whatever amount is offered by the insurance company. Other consumers have indicated they were charged additional monies if the insurance company failed to pay more. We have received complaints reporting that once the company receives the signed insurance check they have to wait weeks sometimes months before the work begins. There are also complaints from consumers indicating difficulties getting in contact with someone after the fees were paid and inferior work. Furthermore we have been advised, the company does not have roofers on staff. They hire subcontractors to perform these services.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topOn September 02, 2010, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 10-85541-mgd.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Georgia Northern District Court CM/ECF, 75 Spring Street South West, Atlanta, GA, 30303 for resubmission to that court.
The case number should be entered on the form.
BBB file opened: 03/13/2009Business started: 08/22/2008Type of Entity
Corporation
Incorporated: September 2008, GA
Contact Information
Principal: Mr. DeWayne Dunko (CEO)Customer Contact: Ms. Lisa Scully (Customer Service Contact)Ms. Jamie Werner (Customer Care Manager)Number of Employees
250
Business Category
Roofing Contractors
Alternate Business Names
American Shingles, American ShingleIndustry Tips
General Advice When Choosing a RooferHome Contractors: Tip-offs to Potential Rip-offs
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*American Shingle & Siding, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (678) 534-2818
- (678) 534-2812 (Disconnected)
- (678) 218-5747
- (919) 899-9045
- (678) 861-0030 ext 4100
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Roofing Contractors
General Advice When Choosing a RooferHome Contractors: Tip-offs to Potential Rip-offs
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
On September 02, 2010, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 10-85541-mgd.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Georgia Northern District Court CM/ECF, 75 Spring Street South West, Atlanta, GA, 30303 for resubmission to that court.
The case number should be entered on the form.