BBB Business Review

BBB Accredited Business since 06/01/2006

All American Exteriors

Phone: (770) 957-0504Fax: (770) 957-4395120 Park 42 Dr STE B, Locust GroveGA 30248-2567

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BBB Accreditation

A BBB Accredited Business since 06/01/2006

BBB has determined that All American Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised All American Exteriors' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on All American Exteriors

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/08/2015Problems with Product / Service | Read Complaint Details
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Complaint
Hired the contracting company to remodel my home and over the course of 8 months they did the absoulute worst.
Hired this company to do a home remodel after the home had been mitigated due to flood in or around July of 2014. As of Aug 2015 home is not even close to being livable. home now contains mold, new cabinets that they installed have rotted from being installed on subfloors instead of a tile floor.in kitchen ceiling has gone from white too yellow due to poor plumbing work, moldings around doors and windows do not match some rooms only molded half way, painted walls not prepped properly so the paint is rough and uneven in most of the 6 rooms. contractor was caught trying to short cut work while overcharging for materials(they charged to tile entire rooms but actually only wanted to tile around cabinets toilets etc)

paid over 30,000 for the work that was performed but will cost 50,000 to fix and replace the code violations that resulted from their work as well as remove mold in walls replace cabinets that were scratched, molded due to improper installation, repaint and remold rooms.

Desired Settlement
reimburse cost resulting from poor craftsmanship and lost rents provide paid in full invoice

Business Response
Contact Name and Title:***** ********
Contact Phone: **********
Contact Email:*********************
This customer is completely making things up. The job was almost completed , our company had a very tough time in getting funds to continue work from the customers mortgage company. The customer fails to tell you that he scammed money from the mortgage company. the customer fails to tell you that when we were 10% from completing the project he sent us a letter to not re enter the house , because there was a full trash can outside and some punch out work that needed to be completed. The customer thought that he was going to kick us off the project and be able to receive the funds from our work. Any damage or problems caused to the home after he kicked us out our entirely of his own making. The home was broken into and vandalized two to three times during the course of us trying to work on the home and it was most likely vandalized after we were told not to re enter the home. Mr ******* is now upset because he is realizing that the mortgage company is not stupid and is not going to give him the funds. Mr. ******* is 100% scam artist and is now trying to use the BBB to get to us. Once we were told to not re enter the property our company handed the file off to our legal team and they filed liens. This matter is now in their hands. I wish Mr ******* well, however we have no patients for scam artists and criminals. We work for a living. I am requesting the BBB to close this bogus claim.

Industry Comparison| Chart

Roofing Contractors, Gutters & Downspouts, Painting Contractors, Patio & Deck Builders, Patio Design, Patio, Porch & Deck Enclosures, Roofing Service Consultants, Siding Contractors, Spray On Siding, Construction & Remodeling Services, Awnings & Canopies, Doors - Patio, Storm Windows & Doors, Windows - Wells & Covers, Deck Cleaning and Waterproofing, Storm Shelters

Additional Information

top
BBB file opened: 02/23/2004Business started: 04/01/2000
Type of Entity

Corporation

Incorporated: January 2003, GA

Contact Information
Principal: Mr. Pete Williams (President)Customer Contact: Mr. Thomas Williams (Manager)
Business Category

Roofing Contractors, Gutters & Downspouts, Painting Contractors, Patio & Deck Builders, Patio Design, Patio, Porch & Deck Enclosures, Roofing Service Consultants, Siding Contractors, Spray On Siding, Construction & Remodeling Services, Awnings & Canopies, Doors - Patio, Storm Windows & Doors, Windows - Wells & Covers, Deck Cleaning and Waterproofing, Storm Shelters

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PM
Alternate Business Names
AAX of GA, Inc., All American Gutterworks
Industry Tips
General Advice When Choosing a Roofer

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

20 Photos

Map & Directions

Map & Directions

Address for All American Exteriors

120 Park 42 Dr STE B

Locust Grove, GA 30248-2567

To | From

LocationsX

1 Locations

  • 120 Park 42 Dr STE B 

    Locust Grove, GA 30248-2567(770) 957-0504
    Fax: (770) 957-4395

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*All American Exteriors is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofing Contractors

General Advice When Choosing a Roofer
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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