BBB Business Review

This Business is not BBB Accredited

Blue River Property Management

(678) 699-80811124 N Tennessee St STE 103, CartersvilleGA 30120-7938 Send email to Blue River Property Managementhttp://www.bluerivermanagement.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Blue River Property Management is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Blue River Property Management include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Blue River Property Management

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/18/2015Advertising / Sales Issues | Read Complaint Details
X

Complaint
This company misrepresented their positions, misrepresentation regarding the process of applications.
The owner of this company, *****- and unlicensed "real estate agent" sends his girlfriend out to show properties that are for lease. They tell you great things, have an approval process that we would have passed with flying colors and after avoiding a potential tenant they "deny you application". Very unethical and against Ga Fair Housing Act.

Desired Settlement
All application and processing fees

Business Response
Blue River Property Management, LLC denies all allegations contained in this dispute. The application process is very clearly outlined on our website. All potential applicants must complete an application and pay the required application fee. This potential tenant did not pay the fee at the time of submitting the online application. After obtaining payment, we began the application process. This potential tenant requested that we lower the pet deposit, allow them to pour concrete at the point where the curb meets the driveway and also purchase and place a dehumidifier in the garage area. The construction of the curb & gutter and driveway for this rental property meet standard construction codes. Our firm was not able to lower our standard pet deposit fee. Additionally, a dehumidifier was not necessary in the garage as no moisture or leakage problems exist. Furthermore, when our firm contacted their current landlord, he provided a very negative assessment of the tenants, advising that the house was not being properly maintained and did not recommend us leasing to them.

Blue River Property Management is a fully licensed firm that is legally operating in the state of Georgia. Our firm abides by all requirements of the Georgia Fair Housing Act. Finally, there are no personal affiliations between the owner of this company and its employee as alleged.

Based on the aforementioned facts, we deny all allegations and consider this a misrepresentation of the facts in this case. In the history of this firm, this is the first and only dispute of any kind it has received.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Those requests were offered by the leasing representative with Blue River. Her specific response was "just pay the fee and we will figure everything out, no problems at all". Secondly, we own our house and were seeking something while we completed renovations, we do not have a landlord, so this is a blatant lie.
This company proceeded to take our money knowing they had no intentions of honoring simple requests.

Final Business Response
The quote provided by Mrs. ******** is a misstatement. We offered to work with this potential tenant, however, as we stated to her, we require an application fee prior to incurring costs for services such as credit & background screening, contacting current or former landlords, verifying employment, etc. Application fees are an industry standard for evaluating potential tenants. Mrs. ******** was instructed that we do not process applications until the application fee is paid. This ensures that we have all necessary information in order to make an informed decision on the most qualified applicant.

In addition, Mrs. ******** states the following in her rebuttal: "Secondly, we own our house and were seeking something while we completed renovations, we do not have a landlord, so this is a blatant lie."

The following email was received by Mrs. ******** on 17 September 2014:

"With the current rental verification please release as little information as possible to our current landlord as it is already a VERY bad situation. Our rental payment to the landlord is the alimony that he is supposed to pay to the ex wife, but there have been many issues with the condition of the property and the lack of care and neglect. The owners have refused to take care of the property (leaks, mold, mildew and water quality) until we gave notice that we were moving. They are currently trying to back pedal and complete 2 years worth of maintenance in the cheapest way possible, which very clearly does not work out for us, at all. Our landlord is ****** *****- ************

With the pet deposit lowered to $150 we would be very willing to have the dog pen and also build some type of fenced area, chain link or wooden. My shelter dogs do NOT come in the house, they have nice igloo dog houses and go to obedience training once a month.

Also, when I was pulling out of the driveway the other day, my car scrapped the bump at the front of the driveway, would the owners have any issue with us hiring someone to pour cement so that the under part of our cars is protected?"

Mrs. ******** explicitly states that they had a landlord at the time whom they were leasing a property from. We called the landlord and he indicated that Mrs. ******** does not take care of the property and also allows her dogs inside, which was prohibited by his lease agreement. Therefore, Mrs. ********'s additional comments are clearly false and misleading.

Furthermore, we were unable to lower the pet deposit and could not allow them to erect a fence on the property, as a pen for dogs already exists at this property. Also, no concrete was needed where the curb and gutter meets the driveway as the construction of this area meets code for Bartow county. We have not had any previous tenants, no employees of our company, the owner of the property nor any other visitors indicate any issues with their vehicle scraping the ground at this location, therefore, we could not permit the pouring of concrete or cement in that area as it was unnecessary.

Finally, Mrs. ********'s credit screening was taken into consideration. At that time, we had much interest in this particular property, therefore, we analyzed all details of her entire application and determined that we had a more qualified applicant. The $40 application fee that was charged is our standard fee and is not company profit. This fee is used to cover our costs from our screening vendor for background and credit checks and costs associated with other aspects of the application process such as contacting current employers, landlords, reviewing financial documents, verifying income and the like.

Blue River Property Management stands behind our position that the $40 application fee charged to Mrs. ******** was both necessary and ethical. This is a standard operating procedure within our company and the property management industry. Based on the evidence we have provided, we do not believe we owe a refund to this consumer.

Industry Comparison| Chart

Property Management, Property Management - Industrial & Commercial

Additional Information

top
BBB file opened: 09/25/2013Business started: 04/10/2012
Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Kevin Chatham (President & CEO)
Contact Information
Mr. Mark Chatham (Director of Operations)Mr. Angel Lee (Sales & Marketing Manager)Ms. Nichole Robinson (Managing Broker)
Business Category

Property Management, Property Management - Industrial & Commercial

Alternate Business Names
Blue River Property Management, LLC

Customer Review Rating plus BBB Rating Summary

Blue River Property Management has received 5.0 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Blue River Property Management

1124 N Tennessee St STE 103

Cartersville, GA 30120-7938

To | From

LocationsX

1 Locations

  • 1124 N Tennessee St STE 103 

    Cartersville, GA 30120-7938

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Blue River Property Management is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Property Management

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.