This company misrepresented their positions, misrepresentation regarding the process of applications.
The owner of this company, *****- and unlicensed "real estate agent" sends his girlfriend out to show properties that are for lease. They tell you great things, have an approval process that we would have passed with flying colors and after avoiding a potential tenant they "deny you application". Very unethical and against Ga Fair Housing Act.
All application and processing fees
Blue River Property Management, LLC denies all allegations contained in this dispute. The application process is very clearly outlined on our website. All potential applicants must complete an application and pay the required application fee. This potential tenant did not pay the fee at the time of submitting the online application. After obtaining payment, we began the application process. This potential tenant requested that we lower the pet deposit, allow them to pour concrete at the point where the curb meets the driveway and also purchase and place a dehumidifier in the garage area. The construction of the curb & gutter and driveway for this rental property meet standard construction codes. Our firm was not able to lower our standard pet deposit fee. Additionally, a dehumidifier was not necessary in the garage as no moisture or leakage problems exist. Furthermore, when our firm contacted their current landlord, he provided a very negative assessment of the tenants, advising that the house was not being properly maintained and did not recommend us leasing to them.
Blue River Property Management is a fully licensed firm that is legally operating in the state of Georgia. Our firm abides by all requirements of the Georgia Fair Housing Act. Finally, there are no personal affiliations between the owner of this company and its employee as alleged.
Based on the aforementioned facts, we deny all allegations and consider this a misrepresentation of the facts in this case. In the history of this firm, this is the first and only dispute of any kind it has received.
(The consumer indicated he/she DID NOT accept the response from the business.)
Those requests were offered by the leasing representative with Blue River. Her specific response was "just pay the fee and we will figure everything out, no problems at all". Secondly, we own our house and were seeking something while we completed renovations, we do not have a landlord, so this is a blatant lie.
This company proceeded to take our money knowing they had no intentions of honoring simple requests.
Final Business Response
The quote provided by Mrs. ******** is a misstatement. We offered to work with this potential tenant, however, as we stated to her, we require an application fee prior to incurring costs for services such as credit & background screening, contacting current or former landlords, verifying employment, etc. Application fees are an industry standard for evaluating potential tenants. Mrs. ******** was instructed that we do not process applications until the application fee is paid. This ensures that we have all necessary information in order to make an informed decision on the most qualified applicant.
In addition, Mrs. ******** states the following in her rebuttal: "Secondly, we own our house and were seeking something while we completed renovations, we do not have a landlord, so this is a blatant lie."
The following email was received by Mrs. ******** on 17 September 2014:
"With the current rental verification please release as little information as possible to our current landlord as it is already a VERY bad situation. Our rental payment to the landlord is the alimony that he is supposed to pay to the ex wife, but there have been many issues with the condition of the property and the lack of care and neglect. The owners have refused to take care of the property (leaks, mold, mildew and water quality) until we gave notice that we were moving. They are currently trying to back pedal and complete 2 years worth of maintenance in the cheapest way possible, which very clearly does not work out for us, at all. Our landlord is ****** *****- ************
With the pet deposit lowered to $150 we would be very willing to have the dog pen and also build some type of fenced area, chain link or wooden. My shelter dogs do NOT come in the house, they have nice igloo dog houses and go to obedience training once a month.
Also, when I was pulling out of the driveway the other day, my car scrapped the bump at the front of the driveway, would the owners have any issue with us hiring someone to pour cement so that the under part of our cars is protected?"
Mrs. ******** explicitly states that they had a landlord at the time whom they were leasing a property from. We called the landlord and he indicated that Mrs. ******** does not take care of the property and also allows her dogs inside, which was prohibited by his lease agreement. Therefore, Mrs. ********'s additional comments are clearly false and misleading.
Furthermore, we were unable to lower the pet deposit and could not allow them to erect a fence on the property, as a pen for dogs already exists at this property. Also, no concrete was needed where the curb and gutter meets the driveway as the construction of this area meets code for Bartow county. We have not had any previous tenants, no employees of our company, the owner of the property nor any other visitors indicate any issues with their vehicle scraping the ground at this location, therefore, we could not permit the pouring of concrete or cement in that area as it was unnecessary.
Finally, Mrs. ********'s credit screening was taken into consideration. At that time, we had much interest in this particular property, therefore, we analyzed all details of her entire application and determined that we had a more qualified applicant. The $40 application fee that was charged is our standard fee and is not company profit. This fee is used to cover our costs from our screening vendor for background and credit checks and costs associated with other aspects of the application process such as contacting current employers, landlords, reviewing financial documents, verifying income and the like.
Blue River Property Management stands behind our position that the $40 application fee charged to Mrs. ******** was both necessary and ethical. This is a standard operating procedure within our company and the property management industry. Based on the evidence we have provided, we do not believe we owe a refund to this consumer.