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In Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 03/21/2014

All County Cumberland Property Management

Phone: (770) 431-4633Fax: (770) 431-6875

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/02/2014Problems with Product / Service
09/06/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Owner ****** ******* fails to obide by contract in property management of my rental property.
****** ******* will not provide a copy of the contract concerning my resdience at **** ******* ***** SW, ******* ** XXXXX. I further contend that ****** ******* is not deducting the agreed upon amount for property management fees base don the contract that he wil not provide. ****** ******* was not managing my property to the point that the Code Enforcement Office placed a fine on the property based on the actions of the leasee. ****** ******* has not obtained a written lease from the occupant nor has he sought payment for the additional 100.00 for not signing a 1 yr lease. I expect that 100.00 from ****** ******* for all months not under lease agreement terms regardless of his attempts to retrieve the money from the occupant. Furthermore, occupant has installed a security system without written permission which has caused damage to the interior kitchen floor and exterior roof.

Business' Initial Response
*** ****** contracted our Property Management services on April 1, 2010. We were hired to lease and manage his property located at **** ******* ***** ** ******** *** We were successful in renting his property on May 10, 2010. The tenant has been in the property for over 3 years and pays $1500/mo rent. He has never missed a payment in over three years and *** ****** received a payment from us every month.

We charge *** ****** a Management fee of 8% of the rents collected. I have records to show exactly how much we deducted from his rent payment and can prove that the fees collected have always been in line with the contracted amount.

*** ****** reports that he received a notice and fine from the county Code Enforcement Office. This notice and fine was because the tenant had failed to cut his grass. We do a monthly drive by of this house and have never seen the grass in that bad of a condition however, once we were notiifed by *** ****** of the notice we did send the tenant a warning notice and reminded him of his lease responsibility to do regular lawn maintenance. To my knowledge he has not received a second notice. I was not aware of a fine imposed by the Code Enforcement Office. If *** ****** would provide me with a copy of the fine and his payment I would gladly pass *** cost of the fine on to the tenant.

The lease that the tenant signed was a one year lease. It has an option that at the end of the lease they can either sign a new lease or have it roll over and stay in the property on a month-to-month bases. All other terms of the original lease would stay in affect. The tenant did not want to sign a new lease because he did not know about his job situation and did not want to commit to something that he would not be able to do. Therefore, we allowed him to stay since he was a good tenant. He paid his rent and we never had a problem with him other than the situation about the grass.

*** ****** insisted that the tenant renew his lease or pay an additional $100 rent at the same time he told us about the Code Enforcement violation. We sent the tenant a notice about the violation and the requirement to either renew his lease or that the rent would be increased by $100 on June 4, 2013 The rent increase was to go into affect on July 1, 2013. The tenant has continued to pay the original $1500 rent amount and has not paid the $100. The only recourse we have at this point is to evict the tenant for none payment of rent. That eviction process will take about 60 days to complete and will cost *** ****** approximately $600. If *** ****** chooses to evict the tenant we can. I really don't understand why he wants to evict a tenant that has paid his rent regularly for over three years. I also don't understand why if he had issues with our services why he chose to report it to the BBB rather than simply contact my office so we could work it out.

I would be happy to send you and *** ****** copies of the Management Agreement, the Tenant Lease and the letter notifying the tenant of the Code Enforcement violation and the rent increase.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked *** ******* for the copy of the lease agreement which will allow me to further dispute the amount of monies that he should incure for property management. Furthermore, *** ******* was contacted on Aug 21 for a shortage of monthly payment to me and has yet to explain that shortage.

I went to the BBB because I cannot obtain consistent and thorough repsonses to my communications.

Customer service is horrible and non-responsive at times. If I ever receive a copy of the agreement I can further elaborate on the inconsistency of the response from *** *******.

Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Industry Comparison| Chart

Property Management, Real Estate Services, Real Estate, Property Maintenance

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