BBB Business Review

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BBB Accredited Business since 01/08/2010

Benchmark Brands, Inc.

Find a Location

Phone: (800) 707-9928Fax: (678) 533-2804View Additional Phone Numbers1375 Peachtree St NE STE 600, AtlantaGA 30309-3170 Send email to Benchmark Brands, Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/08/2010

BBB has determined that Benchmark Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Benchmark Brands, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 59 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

59 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues1
Delivery Issues11
Guarantee / Warranty Issues1
Problems with Product / Service42
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Benchmark Brands, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 12/04/2000Business started: 07/01/1989
Type of Entity

Corporation

Incorporated: September 2002, TN

Contact Information
Principal: Mr. Kenny Butler (Director of Customer Care)Mr. Alan Beychok (CEO)Mr. John Caplinger (Vice-President of Operations)Mr. Paul Daubney (Senior Call Center Manager)
Business Category

Product Sales - General, Internet Shopping, Health & Medical - General, Shoes - Retail, Shoes - Orthopedic

Products & Services

This company offers the retail sale of foot and lower body comfort products.

Alternate Business Names
Foot Smart, Footsmart, Benchmarkbrands.com

Additional Business Names and Locations are viewable by clicking Find a Location

Customer Review Rating plus BBB Rating Summary

Benchmark Brands, Inc. has received 3.68 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.