BBB Accredited Business since 01/08/2010
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A BBB Accredited Business since 01/08/2010
BBB has determined that Benchmark Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Benchmark Brands, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 59 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||42|
|Total Closed Complaints||59|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Benchmark Brands, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: September 2002, TN
Contact InformationPrincipal: Mr. Kenny Butler (Director of Customer Care)Mr. Alan Beychok (CEO)Mr. John Caplinger (Vice-President of Operations)Mr. Paul Daubney (Senior Call Center Manager)
Product Sales - General, Internet Shopping, Health & Medical - General, Shoes - Retail, Shoes - Orthopedic
Products & Services
This company offers the retail sale of foot and lower body comfort products.
Alternate Business NamesFoot Smart, Footsmart, Benchmarkbrands.com
Additional Business Names and Locations are viewable by clicking Find a Location
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview