Complaint I ordered a new water heater from them. When I called to order it I was told the cost would be $699 for a 40 gallon one WITH installation included. When the plumber arrived, he jacked the price up another $430 making a total of $1129 saying he needed to bring it up to code. After he left I checked my paperwork from when I bought the condo and it was up to code at that time.In addition, when he removed it from the kitchen he turned it to get it onto a dolly and damaged the kitchen floor. Product_Or_Service: Water Heater
Desired Settlement A refund of the additional $430 he added to the original cost.
Business Response Homeowner called Pete's Plumbing on 10/28/14 requesting a new 40 gallon water heater. Homeowner was given an ESTIMATE over the phone for a "standard" install of $699.00. Customer was told by dispatch that if she did not have an expansion tank one would need to be installed per state code. When technician arrived at the home - there was not an expansion tank which is required and extra work needed to be done. The drain coming off of the T&P needed to be re-routed and customer did not have a "drip L" on the gas line going to the gas control valve. This all needed to be installed. The homeowner was told of all charges before work was done and agreed. This install was not a "standard" install - which means no extra work would be required to install the Water Heater, therefore extra charges occurred because this was not a standard install. Water Heater was installed on Saturday, November 1. Homeowner called the office on Monday, November 3 to say that the Technician damaged her linoleum floor. Dispatch told her to send a picture and we would send out the Technician to look at it. Homeowner said she would send the picture after she got home from work. We did not receive the picture. During this conversation homeowner never mentioned that she was unhappy about the price of the water heater. Pete's Plumbing is more than happy to send the Technician back to see where the alleged damage is to the floor. The technician says that he was not aware of any damage when he left. Homeowner did not call the office after technician left to say there was damage until Monday. The pricing was told up front by Technician for the expansion tank and for re-routing the drain, etc. Homeowner agreed and signed the invoice. Invoice: ****** Date of Service: 11/1/14 Talked to Customer 11/03/14 A picture was not received through e-mail of the floor.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 1. I was NOT told by dispatch that if I did not have an expansion tank one would need to be installed per state code. They are lying when they say they told me this. 2. When I placed the 1st call I asked to confirm that the $699.00 included the water heater and installation and was told yes it did. And again the dispatcher did not tell me there could be additional charges or I would not have set up the appointment with them. This is a total bait & switch. 3. I sent them a picture of the damage which is not "alleged" damage as they state. Don't know why the did not get it. 4. Of course I had to get the new water heater while he was there.
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