BBB Business Review
ARS Rescue Rooter
Phone: (770) 427-6446Fax: (770) 427-6705View Additional Phone Numbers2171 Kingston Ct SE Ste B, Marietta, GA 30067-8927http://www.ars.com/locations/atlantaView Additional Web Addresses
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BBB Accreditation
On 12/01/2011 the accreditation was suspended due to engaging in activities reflecting poorly on the BBB or its accredited businesses. The matter will be reviewed by the BBB's Board of Directors at its next meeting on 03/14/2012.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 14 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 16 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Secretary of State- Professional Licensing Boards237 Coliseum Dr
Macon, GA31217-3805
(478) 207-2440
http://www.sos.ga.gov
Type of Entity
Corporation
Incorporated: April 1997, GA
Contact Information
Principal: Ms. Cathy Brooks (General Manager)Customer Contact: Ms. Cassie Horton (Customer Concern Specialist)Number of Employees
30
Business Category
Plumbers, Shower Pan Replacement, Radiator Sales, Furnace Sales & Service, Heating Equipment, Heat Recovery Equipment & Systems, Furnaces - Industrial, Boilers - New & Used, Air Purifying & Cleaning Systems & Equipment, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Water Soft & Conditioning Equipment Service & Supplies, Water Heater - Tankless, Garbage Disposals - Household, Air Quality Service, Thermostats, Heat Treating - Metal, Garbage Disposal Equipment - Industrial & Commercial, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Water Heaters - Repairing, Plumbing Drains & Sewer Cleaning, Plumbing Plan Services, Heating Contractors, Heat Pumps, Carbon Monoxide Detecting, Sump Pump Contractors, Boilers - Repair & Cleaning, Air Conditioning Contractors & Systems
Products & Services
This company offers service for drains, sewer lines, grease removal, water heaters and garbage disposals for residential and commercial properties.
Alternate Business Names
Rescue Rooter, American Residential Services, Inc., ARS of Atlanta, Rescue Rooter of AtlantaIndustry Tips
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
LocationsX
1 Locations
2171 Kingston Ct SE Ste B
Marietta, GA 30067-8927(770) 427-6446Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*ARS Rescue Rooter is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Plumbers
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.