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In Metro Atlanta, Athens and NE Georgia

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BBB Accredited Business since 03/01/2007

Rollins, Inc. (Headquarters)

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Phone: (404) 888-2000Fax: (678) 342-5044View Additional Phone Numbers2170 Piedmont Rd NE, AtlantaGA 30324-4135 Send email to Rollins, Inc.View Additional Web Addresses

0 People Trust Rollins, Inc.

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BBB Accreditation

A BBB Accredited Business since 03/01/2007

BBB has determined that Rollins, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Rollins, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 495 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Rollins Inc. handles all the complaints for its wholly owned subsidiaries. We have separate reports for each of Rollin's subsidiaries that can be viewed by clicking the appropriate link below:

Crane Pest Control

Home Team Pest Defense

Orkin Canada

Orkin, LLC

Waltham Services

Western Fumigation

Industrial Fumigant


Western Pest Services

Advanced Pest Control 3945 - B Greenbriar Drive, Stafford, TX 77477

Craig Thomas Pest Control 1186 Route 9 G, Hyde Park, NY 12538-2187

Customer Complaints SummaryRead complaint details

494 complaints closed with BBB in last 3 years | 208 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues127
Delivery Issues4
Guarantee / Warranty Issues10
Problems with Product / Service342
Total Closed Complaints 494

Additional Information

BBB file opened: 01/01/1970Business started: 01/01/1901Business started locally: 01/01/1964

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Entomology Board - Department of Agriculture
19 Martin Luther King Jr Dr SW Rm 543
Atlanta, GA30334-9004
(404) 656-3641

Type of Entity


Incorporated: August 1964, NJ

Contact Information
Principal: Mr. Gary W. Rollins (CEO)Customer Contact: Ms. Donna Schrock (Goverment Relations Department)Mr. Chris Gorecki (Vice President)
Number of Employees


Business Category

Pest Control Services, Animal Trapping & Removal Service

Products & Services

Rollins Inc. is a North American consumer and commercial services company. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control, Trutech LLC., and Advanced Pest Control (Stafford, TX), the company provides pest control services and protection against termite damage, rodents and insects to customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations. You can learn more about their subsidiaries by visiting their web sites listed below.

Alternate Business Names
Orkin Exterminating Co
BBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
Pest Control Companies

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