BBB Accredited Business since 03/01/2007
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A BBB Accredited Business since 03/01/2007
BBB has determined that Rollins, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Rollins, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 673 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Rollins Inc. handles all the complaints for its wholly owned subsidiaries. We have separate reports for each of Rollin's subsidiaries that can be viewed by clicking the appropriate link below:
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||13|
|Billing / Collection Issues||192|
|Guarantee / Warranty Issues||15|
|Problems with Product / Service||450|
|Total Closed Complaints||672|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Rollins, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Entomology Board - Department of Agriculture
19 Martin Luther King Jr Dr SW Rm 543
Atlanta, GA 30334-9004
Type of Entity
Incorporated: August 1964, NJ
Contact InformationPrincipal: Mr. Gary W. Rollins (CEO)Customer Contact: Ms. Donna Schrock (Department Manager - Field Admin Support)Mr. Chris Gorecki (Vice President)Mr. Chris Nethercott (Manager)
Number of Employees
Pest Control Services, Animal Trapping & Removal Service
Products & Services
Rollins Inc. is a North American consumer and commercial services company. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control, Trutech LLC., Advanced Pest Control(Stafford, TX) and PermaTreat Pest Control, the company provides pest control services and protection against termite damage, rodents and insects to customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations. You can learn more about their subsidiaries by visiting their web sites listed below.