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Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 02/13/2009

Forsyth Exterminating

Phone: (770) 889-0954Fax: (770) 889-4266

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
10/13/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Services resulted in additional damage (exp. Damaged product during shipping)

Complaint: This company caused damage to my gutter system during their work. I had the owner and a manager out to examine the damage done by their workers. They said they would repair the damage their workers had done. After 6 weeks they have not done anything. They have apparent no desire follow up or follow through with there service as promised.
Product_Or_Service: Wildlife removal and service guarantee

Initial Business Response
Contact Name and Title: ***** ******** *******
Contact Phone: XXXXXXXXXX
Contact Email: ******************************
Mr. *******,
We are very sorry about your feeling that we aren't following up with your job. We are working on finding the gutter guard material, but since the materials are a little older it's been a little difficult to find an exact match. We will be glad to replace the screws next week and do a count of how many pieces of gutter guard we need, if any, so at least aesthetically it will look better. Please rest assured that we value your business very much, and we are working on resolving your issue. Please let me know a day & time next week we can come replace the screws.

Consumer Response
The company has not made good with their response to my complaint. They have not made contact nor have corrected anything in my original complaint.

I would like to reopen this complaint due to the companies lack of compliance with there resolution.


Business Response
Mr. *******,
We are very sorry about your feeling that we aren't following up with your job. We are working on finding the gutter guard material, but since the materials are a little older it's been a little difficult to find an exact match. We will be glad to replace the screws next week and do a count
of how many pieces of gutter guard we need, if any, so at least aesthetically it will look better. Please rest assured that we value your business very much, and we are working on resolving your issue. Please let me know a day & time next week we can come replace the screws. I personally responded to both the BBB complaint through their online system and left you a voice mail requesting that you contact us to set up a time to get the situation rectified for you back on September 11, but we never heard from you. Can you please contact ******* ******* our General Manager to resolve? His direct line is XXX-XXX-XXXX. Thank you.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/12/2014Problems with Product / Service
08/01/2012Problems with Product / Service

Industry Comparison| Chart

Pest Control Services, Animals - Nuisance Control - Trapping, Animal Trapping & Removal Service, Mosquito Control, Bed Bug Inspection Service, Bed Bug Removal, Termite Control

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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