This Business is not BBB Accredited
Eyeglass World (Headquarters)
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||16|
|Total Closed Complaints||26|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/15/2013||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Failure to correct billing errors
Complaint: I had an exam and ordered glasses at this location on 6-29-2013. I was assured my insurance was accepted and the business called my provider to confirm coverage. After having my eye exam, I was asked to pay my copay.No problem I thought. The lady told me it was 35.00. I told her my copay was 10.00 for the exam and showed her my card again. She simply said that their exams were refraction which involves additional charges that my insurance did not cover. I should have been told by this same lady before having my exam since she was the same person who called and verified my insurance. I reluctantly paid the copay.Now on to pick out some new frames. My copay on lens is 15.00 and I have a 150.00 frame allowance on my Blue Cross Vision. After picking out frames, i was seated to begin the lens process. Numerous items were discussed and I always questioned whether the items were covered by my insurance.She informed me that she was checking on each item and that the ovation poly lens were covered and the anti - reflection was also. Total bill 509.XX - XXX.49 ins. plan discount and - insurance payment of 272.50. that left my portion of 54.96 and then I decided to add the 1 year protection plan for 25.00. I paid my 79.96 and left. I picked my glasses up later that week. Thought I was finished.I have now received a bill for 150.00 for items not paid by my insurance.I have contacted Blue Cross and was assured Eyeglass World had access to all that info. I feel like I was totally misled from the eye exam and the glass purchase. My wife got glasses at the same time frame and is going through the same unethical practices. She works for ****** ********* **** and 3 of her coworkers have had similar experiences at the same Eyeglass World - we only discovered that after our visits.I would think Eyeglass World would like to have happy customers!*** *****
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|09/16/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Product Quality Complaint Issue
Complaint: After 3 months of buying 2 pair of glasses one the glass's lens scratched.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|07/16/2013||Problems with Product / Service|
|03/07/2013||Problems with Product / Service|
|02/11/2013||Problems with Product / Service|
|Page 1 of 5|
|01/02/2013||Advertising / Sales Issues|
|01/31/2012||Guarantee / Warranty Issues|
|09/23/2011||Problems with Product / Service|
Optical Goods - Retail, Optometrists