This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Eyeglass World is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Eyeglass World's rating include:
- 26 complaints filed against business
- BBB does not have sufficient information to determine how long this business has been operating.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Factors that raised Eyeglass World's rating include:
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||16|
|Total Closed Complaints||26|
National Vision, Inc acquired Eyeglass World, LLC from Vision Care Holdings, LLC as of 1/22/2009. Unfortunately we have been advised, because of difficulty accessing the underlying data, the new owners are unable to research and process complaints from consumers who had transactions prior to the acquisition. Consumer with complaints relating to transactions prior to January 22, 2009 should consult Vision Care Holdings, LLC. which is headquartered in Lake Worth, Florida.BBB file opened: 02/23/2009
Contact InformationMr. Mark Hodge (Customer Service) Erika Jackson Erica Jackson
Optical Goods - Retail, Optometrists