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BBB Accredited Business since 10/19/1999

Georgia Natural Gas

Phone: (404) 685-4000Fax: (404) 685-4118View Additional Phone Numbers817 W Peachtree St NW Ste 1000, AtlantaGA 30308-1147 Send email to Georgia Natural GasView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 10/19/1999

BBB has determined that Georgia Natural Gas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Georgia Natural Gas' rating include:

  • 80 complaints filed against business

Factors that raised Georgia Natural Gas' rating include:

  • Length of time business has been operating.
  • Response to 80 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

80 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues53
Problems with Product / Service23
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Georgia Natural Gas

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 04/08/1999Business started: 01/01/1999
Type of Entity

Corporation

Incorporated: June 1996, GA

Contact Information
Principal: Maurice Baker (Manger of Community Relations)Customer Contact: Kristy Willis Rachelle Bowens Mr. Michael A. Braswell (President)Mr. Mark Heffron (Manager Consumer Relations)Ms. Trish McFadin (Customer Contact)Mrs. Terry Redman (Dir. of Corp. Communications)
Number of Employees

17

Business Category

Natural Gas Companies

Alternate Business Names
SouthStar Energy Services, LLC, GNG

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.