Complaint my name is*************: i have had service with astell gas for over 12yrs i haveask over a year now for a nw meter i had a letter sent to me over 2yrs ago saying they will change meters i was not one of them so last year i ask again nothing this year i ask again nothing my problem is gas bill in over 13yrs my gas bill has never been more than about 60.00 dollars during a cold spell i know it was cold this year but i have the house insolated 4 times in last 2yrs. have new owens,new siding keep 2 rooms closed off, the heat is set on 68 no more in the winter because now i have electric heaters,and electric fire place how can some one's gas go from XX-XX-XX-then 110.00 no way i don't care what they say about the cold months i do not & will not increase my heat even my family comes to visit they are not to touch it.last week march 1ist on a sat i smells gas out side while i was working they came out and said it was nothing to worry so they wrote me back and they ask me to insulate- turn heat on 68. and i have the letter saying this i have already told them many time what i have do to my have and still it was high i want urgent letter and fix my heat if they still do not beleive me they can see for them selfs.also in oct 2013 i had to replace a leaking gas water heater. new doors-(windows in last 10yrs
Desired Settlement change out meter and reimbure some of my money. soon.
Ms. ****** connected service with Austell Natural Gas on 05/10/00. She requested a high bill inquiry on 02/07/10. We sent a technician to check meter and reading on 02/17/10. Meter was reading correctly and no leaks on meter. Ms. ****** contacted us again on 01/30/13 requesting another high bill inquiry. Our technician went out to this address on 01/31/13 to check the meter reading and any leaks. No problems were found. She contacted us again on 02/20/14 to see why the bill was so high. A customer service representative explained to Ms. ****** the gas consumption is from a normal winter bill. Ms ******'s bill always goes up in the winter months due to the heater being fueled by gas heat. We went out on 02/22/14 to check the meter for leaks and confirm the reading on this meter was correct. We found no errors on her meter at that time either. Orders for all these request are on file.
I have contacted Ms. ****** today 03/26/14 to let her know we are willing to exchange her meter to resolve this issue, but what I was seeing was a normal billing cycle for her winter months. Per our conversation Ms. ****** is content with the exchange of her meter. The meter supervisor Randy Locke will contact her to set up a meter exchange, and exchange this meter no later than 03/27/14. Ms. ****** is to meet him at her home while this exchange is taking place.
***** ******** Customer Service Supervisor 770-948-1481 ext. ****
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