BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

Kelly Moving & Storage

Phone: (770) 532-8475Fax: (770) 534-0028

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/13/2014Billing / Collection Issues | Read Complaint Details
X

Complaint
The company provided me a NOT TO EXCEED quote but still charged me more than the maximum quoted. They claimed they did not know there was a storage unit but it was very clearly discussed with the salesman. The pick up of property was as scheduled, but delivered was delayed even after confirming with them the Friday before that everything was still on track. They then sent a different crew than the one that first picked up the belongings. I had to argue with them to get at least a partial delivery on the day scheduled. At that it was supposed to be at 12 noon and only after arguing with them did they send a partial delivery at 5:30 at night. I was in an empty house with nothing to sleep on and insisted they provide at least something I could sleep on.There was a good bit of damage to my contents. They said they would only give me $300 since I did not take their full insurance coverage. Damage included broken items that were blanket wrapped ($125 for broken items), dents in my SS refrigerator door ($586 to repair) and broken glass ($68 to replace)on a picture they were charged with packing. It has been seven weeks since the delivery and I have yet to see my check for $300. They said they have no intention of paying the difference of the maximum quoted ($60.00) and the amount I was forced to pay in order to get my belongings delivered.

Desired Settlement
I would like at a minimum the $300 plus the difference in the maximum quoted ($60.00). I would also like this to go on their BBB record. When I was researching moving companies, I researched through the BBB and did not see any issues in the last three years. If I had, I would not have selected this company. I would like others to be aware

Final Consumer Response

From: *********@aol.com (mailto:*********@aol.com)
Sent: Monday, May 12, XXXX X:XX PM
To: ***********@bureaudata.com
Subject: Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXX-XXXXXXXX-X-XXX)



Please be advised that I have received a check for $300.00 on Saturday.



Thank you.



*****

Industry Comparison| Chart

Movers, Travel & Moving Services, Movers - Office, Relocation Service, Delivery Service, Storage Units - Household & Commercial, Moving Services - Labor & Materials

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.