The quote I originally received is not what I was charged. In addition, my shipment is over 1 month late and has still not arrived.
I first received a quote from Beltman on February 9th for shipping my belongings from Grenada to Washington (state). Based on the estimate of 4,000 lbs, I was quoted $213 per CWT (100 lbs). I asked if our final bill would be based on the actual weight of our shipped items, or if we would we be charged based on the estimate weight. They responded by saying I would only be charged on the actual weight, and I would be sent the weight ticket along with the final charges for review. I did specifically inquire if the rate ($213 per CWT) would change if I moved less than 4,000 lbs, because I knew that their original estimate for the weight of what we would be moving was high. I was NOT told that the rate may be different. I also inquired as to how long it would take to ship my belongings. I was told on 2/24 that as soon as they have the routing information, they would give me an ETA. I was also told they would have my final charges for me "in a day or so".
By 3/1, I had not received any of the info that I requested, so I emailed to ask again about the ETA and final charges. On 3/2 they emailed back saying they would have the ETA and final charges for me "today". On 3/2, they advised me that the ETA of my belongings in SEATTLE would be 3/8/15. On that same day, they informed me that my final charges would be $8,528 (plus $44 for computer insurance). She also informed me that "the only other charges that might apply would be any duties/taxes/exam fees incurred by customs." She then also told me "I don't think there will be any issues though."
On 3/6 I wrote them disputing the charges that had been presented to me. When I moved my goods to Grenada from the US, it was over 8,000 lbs of items. I knew we were moving way less than half of this. So I did not believe what they had told me in terms of the final bill. Based on their original quote ($213 per CWT), they were telling me the weight of my shipment was 4003 pounds (very suspicious as they originally "estimated" my shipment to be 4000 lbs). At this point, I had not received a weight ticket. So, on 3/6, I requested to see the confirmed proof of the weight of my shipment.
By 3/9, I had heard nothing, so I emailed again asking for the weight ticket, and also inquiring if my shipment had arrived in Seattle (as I had been previously told it would be there by this date).
On 3/11, they informed me that the vessel was late, and the ETA into the NEW YORK port was now 3/15. (I was originally told it would be in Seattle on 3/8). I was then told the following regarding the weight of my shipment "The agent in Grenada has admitted that they did not weigh your shipment at all. The scale wasn't working they said. That's a horrible excuse and we have advised their GM of the issue."
So what they effectively did is try to charge me based on the "estimated" weight. Since I had pointed this out to them, they agreed to actually weigh my shipment once it arrived in Seattle, and they told me they would refund me the difference.
By 3/22, I had heard NOTHING, so I emailed again asking about the ETA of the shipment (since they said it would be there 3/15).
On 3/24, I was informed that my shipment was actually in NY (don't know when it arrived), and it was selected for an "intensive" exam that would cost an extra $2350. I immediately emailed back asking when my shipment had actually arrived in NY, and also why my shipment was selected for this expensive exam. I was told it was just a random inspection they had no control over (again, that cost me $2350). If that wasn't enough, they told me that my shipment would get another exam when it arrived in Washington.
On 3/25, I asked to be put in touch with the supervisor (due to the problems with improper billing, shipment delays, and expensive "random" exams). I was provided a number to call, and I called and left a message that day (3/25). He never called back, but emailed me on 3/26.
On 3/31, I was told my shipment would arrive in Seattle on 4/6. On 4/7, I was told in would arrive in Seattle that day (4/7).
By 4/10, I had still heard nothing, so I wrote them again to inquire if my belongings were in Seattle or not. I called all three contact people I had been dealing with, and none of them called me back.
On 4/13, I was contacted and told my shipment was delivered to the delivery agent, and the items could be delivered to my house by 4/14. I was also told at this time that the actual weight of my shipment was 3,080 lbs (not 4,003 as they tried to charge me for originally). So if I had not questioned the weight, they would have overcharged by $1,968.
On this same date, I was presented a "new" bill of $10,043. I questioned how the bill could actually be higher than before even taking into account of the expensive "random" exam of $2350. I emailed the supervisor again, and called both of his numbers asking very specific questions about the bill. I wanted a letter of explanation regarding the expensive exam, I wanted to know if they would compensate me since my items were over a month late, I wanted to know why they had not weighed my shipment originally, and I wanted to know why my original quote of $213 per CWT was not being honored (since I was now being charged $234 per CWT). He never called back, but sent a short email. He ignored all of my questions, and only stated that they used a tiered structure, so that the rate changes if you shipped less. I had originally asked about this at the beginning, and was NOT told this. He also stated that if they held my belongings for longer, the price would go up.
I emailed and called him again today for him to contact me so we can finalize this process, but still no response.
I am asking that they honor their original quote of $213 per CWT, which for 3,080 pounds, would be $6560.40 (and not $7207.20 as they are trying to charge me). Due to the extensive delays (over a month late, and I still don't have my belongings), them trying to charge me for an estimated weight that was almost 1,000 lbs over (which was only discovered because I questioned them), and the expensive inspection without explanation, I feel that the "extra" charges should be compensated by the company ($2000 for VACIS & Intensive Exam, $350 rail charge, $400 shuttle charge, and $86.24 long carry charge).
I just want my belongings delivered, and to be charged the rate I was originally quoted.
Mr. ***** was given detail of his final charges on April 13th. Charges are based on actual weight and services provided and the pricing quoted is an estimate and not a guaranteed price. We have email documentation where ************ from our office was in communication with Mr. ***** throughout his move process. We cannot control random customs inspections and Mr. ***** was told that. I called Mr. ***** twice on April 14th with ***** ******** and ********** present. He did not answer and responded that his phone only rang once and he immediately called back. However, we did not receive his call. His shipment delivered on April 20th, 2015. Again, we have no control of random customs inspections and the charges associated with that.