June 24, 2015Dear BBB Representative,On October 27, 2014, Associate Transport moved our personal household furnishings, from Savannah, GA to Vail, AZ. Our possessions arrived on November 6, 2014. As time progressed,my mother and I opened numerous boxes and were dismayed to find that several irreplaceable items were missing, i.e., (my father's urn, my mother's wedding dress, an important briefcase (or so we thought). We were wrongfully in error, as a result, we apologized to *******, owner of Associate Transport, on several occasions; as were caused her considerable frustration, too.However, we noticed, as we proceeded to open numerous additional boxes...several valuable/irreplaceable items were, (severely damaged). In light of this, we immediately filed a complaint with Associate Transport, (via) Anthem Claim Management Co. Some of these items included, a (beveled glass coffee table insert), a file cabinet that was "so badly damaged," it is unusable, i.e. the (drawers cannot be opened). Also, we have broken/chipped fine china,etc.To make matters worse, (our carbon copy Bill of Laden, was barely legible). When we made several attempts to receive an original copy of the Bill of Laden, from *******, of Associate Transport;...she delayed and refrained in sending a legible one, to us. Fast forward, After several months of waiting for a settlement amount, we finally received one on June 24, 2015. My mother and I, were shocked and appalled at Associate Transport's final settlement estimate for $126.00. The beveled coffee table glass insert, (alone), is worth at least $500.00. This settlement estimation from Associate Transport was a definite insult to us.We have have moved on several occasions and have (never) encountered a moving company that is so grossly negligent, as this one. Needless to say, we refuse to sign this settlement agreement amount. Could you please help us resolve this matter, reasonably?Sincerely,**** & ***** *******
Product_Or_Service: Household/Furniture Transport
It is our hope, that Associate Transport would provide a "reasonable" settlement amount that is fair and acceptable, to us.Anyway you are able to help resolve this problem, "amicably", would be deeply appreciated.Thank you.Sincerely,**** & ***** *******
First of all, I am not the owner. I am the company's registered agent, and office manager.
Secondly, Ms ******** was given 2 copies of her paper work, pink and yellow copies. The pink at the pickup of her household items and yellow copies at the delivery. A set of the white copies were sent to Moving APT, her moving broker, and Anthem Claim Management for Ms ******** claim.
It is unfortunate that Ms ******** is so frustrated with our services. It was her first time using a moving company. And, It seems that she and her daughter were confused as to what services our company was to provide for them per her contract with Moving APT.
When the movers arrived the house was in total disarray. There were old boxes that seemed to have been packed from years back. There were items stacked and piled up. Anything that had any existing damage or had been "packed by owner" was noted on a Descriptive Inventory a List. Pictures were also taken on site of how everything was placed in her home when the movers arrived. To accommodate, Ms ******** move a second truck was re-routed to her home, at no extra charge, from NC due to her move escalating in size from the original inventory list submitted. We only charged for the additional weight.
When her household items arrived in Atlanta and loaded onto the truck making her delivery, it is standard procedure to recheck inventory list.
Upon delivery, a tractor trailer was sent to accommodate the size of her move. According to the driver who did this delivery, Ms ******** had requested that ALL boxes be placed in a garage along with other household items. A few days later, I received a frantic phone call from Ms ******** accusing our company/carrier of losing her husband's ashes. I assured her that we had checked her inventory as it was leaving Atlanta and they were there she just had to look through her boxes......
The next phone call I got was that we had lost her wedding dress, then, her personal documents, etc, etc.
She, then, stated that she "hired a day laborer" to go through her boxes to find the items that were lost, to no avail.
I assured her that her items were delivered. She even called to curse at me and threaten us with a lawsuit....... The next frantic call that I received was from her daughter, telling me that her mom was missing. I told her to hang up and call the police....They, finally took time and went through some of her boxes themselves, "again", and found her belongings to which, her dau