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Business ProfileforNO Mold Atlanta, LLC
Mold Removal
Current Alerts For This Business
Advertising Review:
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of No Mold Atlanta, LLC's website, an advertised claim(s) was found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising
BBB's requests are based on these specific codes:
The complete BBB Code of Advertising may be viewed online at https://www.bbb.org/code-of-advertising. For reference to the standards in question, please see the specific guidelines below:
1.0: Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
20.0: Warranties or Guarantees
20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime."
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
36.1: Environmental Benefit Claims General Principles
36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like "green" or "eco-friendly."
36.1.2 Advertisers must qualify general claims with specific environmental benefits.
36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product's packaging, a service or just to a portion of the product, package or service.
36.4: Environmental Benefit Claims Non-toxic
36.4.1 Non-toxic claims likely convey that a product, package or service is non-toxic both for humans and for the environment generally. Thus advertisers must either possess competent and reliable scientific evidence that this is the case or clearly and conspicuously qualify the claim to avoid confusion.
The firm was contacted concerning the following claims:
www.nomoldatlanta.com
1. Our processes are aggressive enough to remove the mold at the root, yet non-toxic to keep you safe.
2. If you're a builder or developer, our mold prevention service will be the most effective way to guard your new building against the development and spread of mold colonies.
3. A ten-year limited warranty backs our work on new construction and existing buildings.
4. Our ten-year limited warranty for complete treatments is your assurance of a job well done.
No Mold Atlanta, LLC has not responded to the BBB.
In BBB's general review of No Mold Atlanta, LLC's website, an advertised claim(s) was found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising
BBB's requests are based on these specific codes:
The complete BBB Code of Advertising may be viewed online at https://www.bbb.org/code-of-advertising. For reference to the standards in question, please see the specific guidelines below:
1.0: Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
20.0: Warranties or Guarantees
20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime."
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
36.1: Environmental Benefit Claims General Principles
36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like "green" or "eco-friendly."
36.1.2 Advertisers must qualify general claims with specific environmental benefits.
36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product's packaging, a service or just to a portion of the product, package or service.
36.4: Environmental Benefit Claims Non-toxic
36.4.1 Non-toxic claims likely convey that a product, package or service is non-toxic both for humans and for the environment generally. Thus advertisers must either possess competent and reliable scientific evidence that this is the case or clearly and conspicuously qualify the claim to avoid confusion.
The firm was contacted concerning the following claims:
www.nomoldatlanta.com
1. Our processes are aggressive enough to remove the mold at the root, yet non-toxic to keep you safe.
2. If you're a builder or developer, our mold prevention service will be the most effective way to guard your new building against the development and spread of mold colonies.
3. A ten-year limited warranty backs our work on new construction and existing buildings.
4. Our ten-year limited warranty for complete treatments is your assurance of a job well done.
No Mold Atlanta, LLC has not responded to the BBB.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 3193 Lower Union Hill Rd STE 100, Canton, GA 30115-5554
- BBB File Opened:
- 4/6/2007
- Years in Business:
- 18
- Business Started:
- 2/1/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Global Prevention Services Atlanta
- Business Management
- Mr. Dan Ortega, President
- Mr. J. D. Ortega, Director of Operations
- Ms. Kim Byrd, Bookkeeper
- Contact Information
Principal
- Mr. Dan Ortega, President
Customer Contact
- Mr. J. D. Ortega, Director of Operations
- Additional Contact Information
Phone Numbers
- (678) 671-2251Other Phone
- (678) 671-2251
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing to file a complaint against No Mold Atlanta regarding their warranty work on my property. Despite having a warranty on the work completed, there are still outstanding issues that have yet to be addressed. The original work to remediate mold in my crawlspace was completed on 02/02/2018, but the mold has returned and is now covering a large portion of my crawlspace ceiling. The contract included a 10 year warranty on the services performed. We are trying to recover the $2,485.00 paid for the service or have the mold remediate properly.Attempts to resolve this issue with No Mold Atlanta over the past two months have been unsuccessful. Interactions were positive at first, with the first email sent on 03/12/23 and I was promised a visit to my house to assess the situation. But this still hasnt happened as of 05/10/23. Their current lack of response is not only unprofessional but also unacceptable. As a client, I have the right to expect the work to be completed to the required standard and for any issues that arise due to negligence or improper workmanship to be addressed promptly.Thank you for your attention to this matter.
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