BBB Business Review
This Business is not BBB Accredited
The Mattress Firm (Headquarters)
Find a LocationPhone: (713) 343-3582Fax: (866) 308-4089View Additional Phone Numbers5815 Gulf Fwy, Houston, TX 77023-5341http://mattfirm.com
View BBB Rating for Mattress Firm, The -Corporate Office's headquarters.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB Accreditation
The Mattress Firm is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
2 of 231 Locations are BBB Accredited
Find a Location
BBB Complaint Information
Find aggregate BBB complaint information for Mattress Firm, The -Corporate Office. BBB located in Houston, TX has the full report as that BBB handles all complaints for Mattress Firm, The -Corporate Office.
Additional Information
topContact Information
Principal: Ms LeAnne Weston (Elite Customer Service Dept.) Katie Cobb Ken MurphyNumber of Employees
1
Business Category
Mattresses, Bedding
Alternate Business Names
Elite Management Team, Mattress FirmIndustry Tips
Are You Sure Your Mattress is New?Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*The Mattress Firm is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.