BBB Business Review
This Business is not BBB Accredited
United Family Circulation
Find a LocationPhone: (770) 831-7733Fax: (770) 831-7040View Additional Phone Numbers303 W Shadburn Ave Ste 100, Buford, GA 30518-2692View Additional Web Addresses
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BBB Accreditation
United Family Circulation is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered United Family Circulation's rating include:
- 243 complaints filed against business
- Failure to respond to 190 complaints filed against business.
- 9 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
Several complaints state that the sales represtentive has represented him or herself as neighbors or students trying to earn money for a school-related trip, when in fact, the representive is neither a neighbor nor a student in the area. The company states that they do not condone or use this approach in their sales training for these "independent contractors." Consumers should exercise the three-day cancellation privilege if they feel they have been mislead.
Because of a continual pattern of complaints, the BBB asked about any proactive steps being taken to curtail and eliminate this type of a sales approach. The company would not provide further information and elected to withdraw their membership.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 55 |
| Billing / Collection Issues | 10 |
| Delivery Issues | 118 |
| Problems with Product / Service | 60 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 243 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Banking & Finance2990 Brandywine Rd Ste 200
Atlanta, GA30341-5529
(770) 986-1633
http://www.gadbf.org
Contact Information
Principal: Mr. James Clair (President)Mr. Nicholas Angel (CEO, CFO, SEC)Mr. Rick Clair Ms. Julie Clair Ms. Jennifer I. Clair (Secretary)Mr. Rick W. ClairNumber of Employees
2
Business Category
Magazine Sales, Magazines Sold Door-to-Door, Employment Agencies, Magazines - Subscription Agents, Mortgage Brokers
Alternate Business Names
Absolute Marketing, ALP, LLC, Coast to Coast Sales, Inc, CQ Diversified Products, Empire Sales, Inc., Majestic Sales LLC, Marquis Fulfillment Agency LL, Nationwide Subscriptions, Inc., Tuscan Readers Services, Inc., U S Circulation Corp, Ultimate Power Sales, Inc., Xcaliber Marketing, Inc., Platinum Sales, Inc., United Family Publication, Heritage MarketingIndustry Tips
Beware of Employment ScamsBeware of Predatory Practices in Home Mortgage Lending
Employment Services
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Magazine Subscription Solicitations
Mortgage Choices
To Rent or Buy - Which is Right for You
Watch Out for Donation Processing Job Scams
LocationsX
2 Locations
303 W Shadburn Ave Ste 100
Buford, GA 30518-2692(866) 299-2619
(770) 831-7002
(770) 831-7003
(770) 831-7733DirectionsPO Box 2243
Buford, GA 30515-9243Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*United Family Circulation is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Magazine Sales
Beware of Employment ScamsBeware of Predatory Practices in Home Mortgage Lending
Employment Services
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Magazine Subscription Solicitations
Mortgage Choices
To Rent or Buy - Which is Right for You
Watch Out for Donation Processing Job Scams
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.