BBB Business Review

This Business is not BBB Accredited

Ameriscape Landscaping, Inc.

(770) 599-44822079 Highway 85, SenoiaGA 30276-3341 Send email to Ameriscape Landscaping, Inc.http://www.ameriscape-landscaping.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Ameriscape Landscaping, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ameriscape Landscaping, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ameriscape Landscaping, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/25/2014Problems with Product / Service | Read Complaint Details
X

Complaint
We retained Ameriscape Landscaping to build a BBQ, we were promised the area would be in the same condition after the work was completed, it was not. There is a lot of sod that has to be replaced that they damaged. I have been trying to get them to honor their commitment to no avail. Please see attached e-mail ***** ******** To Me May 1When we have some sod , we will be by. **** ******** Ameriscape Landscaping, Inc.C: XXX-XXX-XXXXThey have not made any attempts to contact us, they were paid in April. I find it difficult to be believe that a landscaping company can't get sod.
Product_Or_Service: extended cement pad & built BBQ

Desired Settlement
Ameriscape promised to replace sod in areas that were damaged we would like them to keep their word.

Business Response
In response to Mrs. ************'s statement that the area would be in the same condition as when we began, it is. The concrete patio and outdoor kitchen were done in a timely and professional manner. The area she is referring to is where the gas line was run. We did not install the line, but dug the trench for the gas company. We then came back and added sod to the trenched area. She said she would not pay the $150 for the work. So, after many emails I agreed not to charge her for the work to expedite our final payment. Running the gas line was not in our scope of work and was to be handled by the ************** After they were unable to find someone to do the work they asked me for help. I found them somebody to do the work which they paid separately. I do not see how our company should come back out and do any additional work and not get paid. Thank you for your time.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not accurate. The original plan was he was going to get the gas company, than we told him we would try to find someone. The gas installer we wanted to use was not interested in doing the bbq so we asked **** to use his guy. He originally said no problem than he had a problem finding someone. I want to be clear the gas contractor was retained by Ameriscape Landscaping, Inc. and we paid the gas contractor direct on Sean's direction. We were surprised that he had so much trouble finding someone as he said he did these BBQs all the time. This should have been my first red flag.

Ameriscape Landscaping, Inc. made a mess digging the trench about 2 ft wide and 2 ft deep. When the gas contractor arrived he was shocked it was such a mess because he would have used a trenching machine which would have been 2 inch wide by 6" deep. Ameriscape Landscaping, Inc. had their men using shovels causing the mess. In addition the gas contractor had to work around Ameriscape Landscaping, Inc. joints because they didn't use the correct angle. I was shocked Ameriscape Landscaping, Inc. had made these errors.

Sean saw the mess they left and said he would come back with 30 pieces of sod to clean the mess.

We are just asking Ameriscape Landscaping, Inc. to leave the property in the condition they promised, as the work had never taken place. He is aware of what the condition was when he left we are just asking for them to do what they said, to keep their word. I believe I sent you his e-mail, stating he would do it. We are just asking for what they agreed to. It is a shame this company does not live up to their word. I wish I knew this before we retained them.



Final Business Response
The original plan was for the ************'s to get the gas line installed, not us. After the company they were going to use was not interested, they asked if I would find them one. I located a gas contractor for them which they dealt with directly.

We dug the trench for the gas company and installed new sod in the trenched area. We did not leave the area a mess. She refused to pay for this work as I stated before. I agreed not to charge her for the work so we would get paid the remaining balance on the outdoor kitchen and patio. This was the work we were contracted to do and performed in a timely and professional manner.

Sorry, but we have no intention of doing any additional work for this person.

Industry Comparison| Chart

Landscape Contractors, Stone - Natural, Irrigation Systems & Equipment, Patio, Porch & Deck Enclosures, Landscape Contractors - Commercial, Landscape Maintenance

Additional Information

top
BBB file opened: 08/11/2010Business started: 08/27/1998
Type of Entity

Corporation

Incorporated: August 1998, GA

Business Management
Principal: Mr. Dennis McMaster (Owner)
Business Category

Landscape Contractors, Stone - Natural, Irrigation Systems & Equipment, Patio, Porch & Deck Enclosures, Landscape Contractors - Commercial, Landscape Maintenance

Map & Directions

Map & Directions

Address for Ameriscape Landscaping, Inc.

2079 Highway 85

Senoia, GA 30276-3341

To | From

LocationsX

1 Locations

  • 2079 Highway 85 

    Senoia, GA 30276-3341(770) 599-4482

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Ameriscape Landscaping, Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Landscape Contractors

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.