BBB Business Review

BBB Accredited Business since 01/15/2007

A Abby Group

Phone: (770) 632-7288Fax: (678) 364-6647205 Shamrock Industrial Blvd, TyroneGA 30290-2737 Send email to A Abby Group



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BBB Accreditation

A BBB Accredited Business since 01/15/2007

BBB has determined that A Abby Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised A Abby Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on A Abby Group

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
08/20/2015Delivery Issues | Read Complaint Details
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Complaint
Lawn care job was never completed. I have a called several times. They would say the manager will be out and he would not come. Finally he came and said there would be a crew out the next day. That was almost two weeks ago and they have not come and he has not contacted me. Also, the crew lopped off two limbs off of my tree that they were just supposed to trim. He promised to take that off the bill.

Desired Settlement
Finish the job with no additional charges. Take the tree trimming off the bill.

Business Response
Contact Name and Title: *** *****, Owner
Contact Phone: ************
Contact Email: *********************
We take this complaint very seriously and work diligently to ensure that all parties come to a resolution. We have followed up with the client and have already gone out to the property to take care of the services requested. Our maintenance manager spoke with the homeowner to clear up any misunderstandings. The owner of A Abby Group will also follow up with the client.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did send the manager out and he did finish the incomplete part of the job. They also removed the tree trimming charge from the invoice.

10/22/2013Problems with Product / Service

Industry Comparison| Chart

Landscape Contractors, Landscape Maintenance, Tractor Mowing, Hardscapes, Sod & Sodding Service, Lawn Installation Service, Lawn Maintenance, Landscape Contractors - Commercial, Walkway Design, Stone Setting - Interlocking Pavers, Irrigation Consultants, Irrigation Systems & Equipment, Pest Control Services, Home Services-Lawn & Garden-Tree Care Services, Lawn & Garden Sprinkler Systems, Lawn & Tree Care, Landscape Designers

Additional Information

top
BBB file opened: 01/18/2007Business started: 12/01/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Entomology Board - Department of Agriculture
19 Martin Luther King Jr Dr SW Rm 543
Atlanta, GA 30334-9004
(404) 656-3641
http://www.agr.georgia.gov

Type of Entity

Corporation

Incorporated: December 2006, GA

Contact Information
Principal: Mr. Michael Leedy (President)Customer Contact: Ms. Mary Martorell (Office Manager)
Business Category

Landscape Contractors, Landscape Maintenance, Tractor Mowing, Hardscapes, Sod & Sodding Service, Lawn Installation Service, Lawn Maintenance, Landscape Contractors - Commercial, Walkway Design, Stone Setting - Interlocking Pavers, Irrigation Consultants, Irrigation Systems & Equipment, Pest Control Services, Home Services-Lawn & Garden-Tree Care Services, Lawn & Garden Sprinkler Systems, Lawn & Tree Care, Landscape Designers

Products & Services

This company offers custom vinyl and gunite pool installation and landscaping.

Alternate Business Names
A abby Lawncare
Industry Tips
Swimming Pools

Map & Directions

Map & Directions

Address for A Abby Group

205 Shamrock Industrial Blvd

Tyrone, GA 30290-2737

To | From

LocationsX

1 Locations

  • 205 Shamrock Industrial Blvd 

    Tyrone, GA 30290-2737(770) 632-7288
    Fax: (678) 364-6647

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*A Abby Group is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Landscape Contractors

Swimming Pools
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.