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Consumer Complaints

BBB Accredited Business since 02/11/2011

Malani Jewelers

Phone: (404) 298-7811

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/07/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Merchant is demanding for money after 15 days of transaction that was paid in full in POS
I have purchased a jewelry from Malani Jewelers stores in Atlanta, GA on 6th Aug 2013. The price was paid in full at time of purchase. I have the receipt for purchase showing the item was paid in full.
I was contacted by sales representative from Malani Jewelers on 16th August, 2013 to pay for more price for the same transaction that happened on 6th August. I was also sent another bill on 21st Aug for same sale (that happened on 6th August) with different sales price.
As per Malani Jewelers, they sold me a different item incorrectly. Malani Jewelers demands to pay the difference amount in full.
It is NOT consumer's responsibility to pay for any error that happened during the transaction.

Desired Settlement
1. Remove the unauthorized amount due from the account
2. Apologies and proper settlement harassment caused Malani Jewelers

Business Response
1.Customer purchased item with original weight of 112gms, which was incorrectly listed as 92 gms and priced at 92 gms too.(typical of 22k gold to be sold by weight)
2.After Malani discovered the error, we called the customer of the same and a.asked him to pay the difference in the gram weight of 20 gms or b.return the item.
3.Customer refused to either, stating that he does not have the item as nor he was responsible for error made by the store knowing that he did receive extra 20gms that he did not pay for it.
4.On top of all this the customer launched a complaint with BBB which was totally unethical.
5.After much back and forth via e-mails and phone calls, customer did agree to settle with us for the difference.(receipt of the same with proper weight and price given to the customer)
6.Logically a person will only agree to pay for the difference, when he/she knows they are wrong.
7.As we stand today since the customer has paid Malani Jewelers what was due to them, owes zero dollars and no apologies unnecessary is due to either party as no wrong was done. Moreover there was no harassment was caused to the customer as well, I believe he interpreted asking what was due to us rightfully as harassment.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
1. Customer purchased item with original weight of 112gms, which was incorrectly listed as 92 gms and priced at 92 gms too.(typical of 22k gold to be sold by weight)

---> That is NOT customer's responsibility. Merchant is responsible.

2. After Malani discovered the error, we called the customer of the same and a.asked him to pay the difference in the gram weight of 20 gms or b.return the item.

---> Merchant has NO rights of item after this is sold.

3. Customer refused to either, stating that he does not have the item as nor he was responsible for error made by the store knowing that he did receive extra 20gms that he did not pay for it.

---> It was clearly mentioned to Merchant that item was used for gift. Hence, customer cannot re-check the weight again.

4. On top of all this the customer launched a complaint with BBB which was totally unethical.

--->Customer has all the rights to go to BBB for any issue with Merchant.

5. After much back and forth via e-mails and phone calls, customer did agree to settle with us for the difference.(receipt of the same with proper weight and price given to the customer)

---> Customer decided pay as they wanted to protect their good credit from any kind of collection.

6. Logically a person will only agree to pay for the difference, when he/she knows they are wrong.

---> Customer decided pay as they wanted to protect their good credit from any kind of collection.

7. As we stand today since the customer has paid Malani Jewelers what was due to them, owes zero dollars and no apologies unnecessary is due to either party as no wrong was done. Moreover there was no harassment was caused to the customer as well, I believe he interpreted asking what was due to us rightfully as harassment.

---> Merchant cannot contact customer recover their error. Customer paid them additional amount to maintain good credit. However, customer still asking for a apology letter from business.


Final Business Response
While there are laws to protect the consumers from merchant frauds, same way provisions have been made to protect the merchants too regarding obvious errors in pricing, wherein they are allowed to ask for the return of original goods or difference in price.
Malani Jewelers is thankful to all its customers for their business, for our very existence to continue to do business depends on them.
Its customers prerogative if he or she chooses to do business with us or elsewhere.
We now consider this case closed and will not entertain further.

03/28/2014Delivery Issues

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