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          Gem Shopping Network, Inc. has 1 locations, listed below.

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            Business ProfileforGem Shopping Network, Inc.

            Jewelry Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.31/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/2007

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Gem Shopping Network is sells high-end jewelry and rare gemstones.

            Products & Services

            Online Jewelry Shopping, Gemstones and Jewelry

            Business Details

            BBB File Opened:
            8/1/1998
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Incorporated:
            6/22/2007
            Accredited Since:
            6/1/2007
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Eduardo Hauser, CEO
            • Ms. Latrish Woods, Customer Service Manager
            Contact Information

            Principal

            • Mr. Eduardo Hauser, CEO

            Customer Contact

            • Ms. Latrish Woods, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (770) 622-5502
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased the bracelet 7/2021 and paid 11, ******. The bracelet has been returned 4 times. The clasp was bent. The bracelet fell apart 3 times over the time I purchased the bracelet. Each time *********************** stated she would talk to management about refunding me. Management stated they would only repair the bracelet. I asked for a refund after the second time with no luck. Now this is the third time the bracelet has fallen apart. The item is defective. I asked *** to have the vendor refund the money Cirari but they refused. I am unable to speak to upper management. *** still wants to repair the bracelet again. I asked what going to happen if the bracelet broke again. No response to the question. The bracelet is defective and misrepresented in the quality of the product. *** and the vendor Cirari will not stand behind their product. I try working with the *** but they sell defective products and will not stand behind their items. I feel purchasing an item of that value should not fall apart within first 3 months of wearing the item.
            Read More

            Customer Reviews

            17 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marsha B

            02/29/2024

            Beware. You have to pay a restocking fee ****** if you send it back. They don't tell you that when your buying it. I bought a pink diamond ring and I have been told they don't see pink and the diamonds and was told the white diamond were LAB CREATED. IM CALLING A LAWYER IF ANYONE WANTS TO JOIN ME LET ME KNOW. M. B.

            Local BBB

            BBB Atlanta & NE Georgia

            BBB Reports On

            BBB reports on known marketplace practices.

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