BBB Business Review
BBB Accredited Business since 12/11/2006
Earthlink, Inc. (Headquarters)
Find a LocationPhone: (404) 815-0770Fax: (404) 287-1036View Additional Phone Numbers1375 Peachtree St NE Level A, Atlanta, GA 30309-3173 Send email to Earthlink, Inc.www.earthlink.netView Additional Web AddressesFacebookTwitter
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BBB Accreditation
A BBB Accredited Business since 12/11/2006
BBB has determined that Earthlink, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Earthlink, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 861 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 29 |
| Billing / Collection Issues | 446 |
| Delivery Issues | 3 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 382 |
| Total Closed Complaints | 861 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 05/14/2013 | Billing / Collection Issues |
| 05/09/2013 | Billing / Collection Issues |
| 05/09/2013 | Problems with Product / Service |
| 05/08/2013 | Billing / Collection Issues |
| 05/07/2013 | Problems with Product / Service |
  Page 1 of 156   | |
| 03/10/2011 | Problems with Product / Service |
| 05/16/2013 | Billing / Collection Issues |
| 05/13/2013 | Billing / Collection Issues |
| 05/06/2013 | Problems with Product / Service |
| 05/02/2013 | Problems with Product / Service |
| 04/29/2013 | Problems with Product / Service |
| Page 1 of 17 | |
Industry Comparison| Chart
Internet Services, Cellular Telephone Service & Supplies, Internet-Wireless Application Service Provider, Internet - Web Hosting, Business Services - General, Web Design, Computers - Networks, Cellular Telephone Equipment & Supplies, Cable TV, Internet & Telephone Installation Service
Additional Information
topPeoplePC, Inc. is a wholly owned subsidiary of EarthLink, Inc. The BBB maintains a separate report for EarthLink.
BBB file opened: 12/01/1996Business started: 02/01/1994New Owner Date: 02/01/2000Type of Entity
Corporation
Incorporated: February 2000, DE
Contact Information
Principal: Mr. Rolla P. Huff (Chairman & CEO)Customer Contact: Ms. Elizabeth Orth (Vice President of Customer Support)Mr. Kevin Brand (Executive Vice President, Customer Delivery & Care)Ms. Jill Fritz (Vice President of Customer Care)Ms. Betsy Maness (Sr. Manager Customer Relations)Number of Employees
3000
Business Category
Internet Services, Cellular Telephone Service & Supplies, Internet-Wireless Application Service Provider, Internet - Web Hosting, Business Services - General, Web Design, Computers - Networks, Cellular Telephone Equipment & Supplies, Cable TV, Internet & Telephone Installation Service
Alternate Business Names
Deltacom, Earthlink Business Solutions, New Edge Networks, One Communications, PeoplePC, STS TelecomIndustry Tips
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Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
Has Your Computer Modem Been Hijacked?
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
Map & Directions
Map & Directions
Address for Earthlink, Inc.
1375 Peachtree St NE Level A
Atlanta, GA 30309-3173
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Earthlink, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 719-4664
- (888) 327-8454
- (404) 815-8805
- (888) 863-5916
- (888) 587-9669
- (404) 287-0770
- (866) 772-6277
- (800) 201-8858
- (415) 901-6812
- (888) 863-5916
- (877) 909-9772
- (877) 896-3757
- (831) 649-5900
- (866) 800-2345
- (800) 239-3000
- (704) 405-4853
- (888) 832-5802
Additional Fax Numbers
- (425) 901-1314
- (415) 901-1314
- (704) 405-4855
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet Services
Business Travelers Beware: Free Wi-Fi Scam Strikes at AirportsCellular Service Plans
Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
Has Your Computer Modem Been Hijacked?
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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