BBB Business Review
BBB Accredited Business since 12/11/2006
Earthlink (Headquarters)
Find a Location(800) 719-4664View Additional Phone Numbers1375 Peachtree St NE, Atlanta, GA 30309-3173 Send email to Earthlinkwww.earthlink.netView Additional Web Addresses! There is an alert for this business !
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BBB Accreditation
A BBB Accredited Business since 12/11/2006
BBB has determined that Earthlink meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
4 of 12 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Earthlink's rating include:
- Government action(s) against business.
Factors that raised Earthlink's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1108 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 36 |
| Billing / Collection Issues | 603 |
| Delivery Issues | 6 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 461 |
| Total Closed Complaints | 1107 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topPeoplePC, Inc. is a wholly owned subsidiary of EarthLink, Inc. The BBB maintains a separate report for EarthLink.
BBB file opened: 12/01/1996Business started: 02/01/1994New Owner Date: 02/01/2000Type of Entity
Corporation
Incorporated: February 2000, DE
Contact Information
Principal: Mr. Rolla P. Huff (CEO) Manager Customer Care (Manager Customer Care)Mr. Roger Peach (Customer Care)Number of Employees
500
Business Category
Internet Services, Cellular Telephone Service & Supplies, Internet-Wireless Application Service Provider, Internet -Website Memberships, Business Services - General, Web Design, Cellular Telephone Equipment & Supplies, Cable TV, Internet & Telephone Installation Service
Alternate Business Names
People PC, People PC Incorporated, People PC Internet Provider, People PC, Inc., PeoplePC, PeoplePC.com, Earthlink, Inc., Earth Link NetworkIndustry Tips
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Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Earthlink is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (404) 815-0770
- (888) 327-8454
- (404) 815-8805
- (831) 649-5900
- (888) 863-5916
- (888) 587-9669
- (404) 287-0770
- (866) 772-6277
- (800) 201-8858
- (415) 901-6812
- (888) 863-5916
- (877) 909-9772
- (877) 896-3757
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet Services
Cellular Service PlansChanging Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
On December 23, 2009 The business named Earthlink, Inc has entered into an Assurance of Voluntary Compliance. The company is incorporated under the laws of Delaware. The principal place of business in Georgia is located at 1375 Peachtree st. Level A Atlanta, GA 30309. This address serves as a base of operations for the business internet service provider and company website "Earthlink.net".
It is alleged the business has engaged in unfair or deceptive acts or practices in consumer transactions and practices in trade or commerce. Specifically it is alleged the business has:
1. In violation engaged in acts or practices that are in contravention of the of the June 2005 Assurance of Voluntary Compliance.
The business agrees to the following:
1. The phrase "clear and conspicuous or clearly and conspicuously shall mean with the respect and content and representations in business advertising or marketing materials.
2.The font size or shade that they are reasonably readable and reasonably unavoidable by the consumer and are located in close proximity to the represantations which they qualify. If on a website the same size font type that is used in the main body of pages content
3. If disseminated audibly it shall be played at the same decimal level and at the same pace.
4. The business continues to make every reasonable effort to maintain in compliance with the requirements of said agreement.
5. Continue to develop and implement a set of written polices and procedures.
6.Establish advertising guidelines that are reviewed by each principal, officer, director and employee.
7. Establish Sales Guidelines and ensure all persons acting on behalf of the company in any sales, customer service, or sales related position to affirmatively disclose all material that is subject to the transaction.
The business shall pay the following:
1. A filing fee of $82.50
2. For administrative and investigative cost $40,000.
The business expressly denies that it has violated the provisions of the prior Assurance.
This Assurance of Voluntary Compliance shall not be considered and admission of guilt, but enters into this supplemental Assurance of Voluntary Compliance in order to resolve the matter without formal legal action.
For Additionalinformation please contact the following:
Governor's office of Consumer Protection
2 Martin Luther King Jr. Drive
Atlanta, GA