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Consumer Complaints

BBB Accredited Business since 07/21/2004

Cox Search, Inc.

Phone: (678) 645-4432Fax: (678) 645-5550

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
11/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
I advertise with Kudzu each month running a bid deal on their site. We signed an agreement when I started advertising with them and in their agreement it states "that I would be paid for the vouchers sold 15 business days after the last day the deal ends. Or if a person does a profile voucher then the check is cut the 1st week of the month after the voucher was purchased. It all sounds good in theory but is not the case. I have never once been paid according to this schedule. For instance I am still waiting to be paid on three profile vouchers from MAY and its the end of June. I get excuse after excuse when I ask about where the check is or when it is being sent. My contact ***** at Kudzu has tried many times to look into this matter. The check I have been waiting on now almost a month that even he states should have been sent out June 2 he was told is being processed. I would like the check I am owed from MAY to be sent out asap. I would like the discrimination against myself to stop I have spoken with three other Kudzu vendors and they have no issues getting their checks. I am going to try this route before I seek legal counsel to ensure I will get paid in a timely manner instead of whenever they feel I should be paid.

Desired Settlement
I would like the discrimination against myself and company to cease and desist. I would like the check I am owed from MAY to be sent out asap. I would like to be paid according to the agreement I signed instead of whenever they want.

Business Response
There was a delay in sending this customers check in May. We have caught up with all payments and they have continued to run great deals with Kudzu.com through October.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


01/15/2014Problems with Product / Service
01/17/2014Problems with Product / Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.