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Metro Atlanta, Athens and NE Georgia

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BBB Accredited Business since 08/22/2001

Cbeyond, Inc. (Headquarters)

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Phone: (877) 441-9783Fax: (678) 424-2500View Additional Phone Numbers320 Interstate North Pkwy SE Ste 300, AtlantaGA 30339-2205 Send email to Cbeyond, Inc.

0 People Trust Cbeyond, Inc.

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BBB Accreditation

A BBB Accredited Business since 08/22/2001

BBB has determined that Cbeyond, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Cbeyond, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 253 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

248 complaints closed with BBB in last 3 years | 88 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues17
Billing / Collection Issues51
Delivery Issues1
Problems with Product / Service179
Guarantee / Warranty Issues0
Total Closed Complaints 248

Additional Information

BBB file opened: 08/20/2001Business started: 03/01/2000
Contact Information
Customer Contact: Regulatory Complaints Mr. Richard Batelaan (C.O.O.)Mr. Bob Fugate (CFO)Mr. Jim Geiger (President/CEO)Ms. Peggy Longo (Customer Service)Ms. Katie Walls (Customer Contact)
Number of Employees


Business Category

Internet Services, Internet-Based Telephone Service, Telephone Communications

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