BBB Accredited Business since 08/22/2001
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A BBB Accredited Business since 08/22/2001
BBB has determined that Cbeyond, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Cbeyond, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 253 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||17|
|Billing / Collection Issues||51|
|Problems with Product / Service||179|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||248|
Contact InformationCustomer Contact: Regulatory Complaints Mr. Richard Batelaan (C.O.O.)Mr. Bob Fugate (CFO)Mr. Jim Geiger (President/CEO)Ms. Peggy Longo (Customer Service)Ms. Katie Walls (Customer Contact)
Number of Employees
Internet Services, Internet-Based Telephone Service, Telephone Communications
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