BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 05/14/2010

Cardinal Web Solutions, LLC

Phone: (404) 585-2096

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/08/2015Problems with Product / Service | Read Complaint Details
X

Complaint
CWS uses photos they have no rights to leaving their customers in a legal situation that can be expensive.
A few years back I hired CWS to do SEO to my site, shortly after they started they converted my website to Wordpress. After the conversion they didn't bother to verify the upload worked. They left my PPC running for several days without actually verifying the pages were functioning. That was over an $800 mistake on their part. I should've parted ways then but I stayed on another month and realized their "billing department" was seriously lacking in competence.

That was enough, I fired them. Well here it is 2 years later and I get a copyright infringement notice about a picture CWS used on my site. They have no legitimate right to use these photos and now the original owner of the photograph wants money. Mike Richardson, the "manager" called me today and did, in fact, admit that this is their practice and that it's not their problem it's my problem.

Desired Settlement
Pay legal fees to the attorney of the owner of the photograph.

Business Response
Someone submitted a case against us - XXXXXXXX but it has been resolved with the client and the client is happy - see the 5 star google review on our google plus page from ******* *******.

**** *********
CEO Cardinal Web Solutions


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
CWS has sufficiently resolved my issue after I initially filed my complaint but before this response. I consider this matter closed.

******* *******

Industry Comparison| Chart

Internet Services, Digital Media, Business Opportunity Companies, Business Promotions - General, Business Consultants, Search Engine Optimization Services, Search Engine Marketing, Internet Marketing Services, Internet Selling Services, Social Media

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.