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Birch Communications (Headquarters)

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Phone: (678) 424-2400Fax: (678) 424-2500View Additional Phone Numbers320 Interstate North Pkwy SE Ste 300, AtlantaGA 30339-2205 Send email to Birch Communicationshttp://www.birch.comView Additional Web Addresses

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BBB Accreditation

Prior to Birch moving their headquarters to Atlanta, Birch held their BBB Accreditation in the BBB of Central Georgia service area since 1997.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Birch Communications include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1122 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1122 complaints closed with BBB in last 3 years | 354 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues282
Billing / Collection Issues260
Delivery Issues16
Other1
Problems with Product / Service563
Guarantee / Warranty Issues0
Total Closed Complaints 1122

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Birch Communications

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information

top

BBB was advised that Cbeyond, Inc. was acquired by Birch Communications, Inc. July 18, 2014.

BBB file opened: 08/20/2001Business started: 03/01/2000
Contact Information
Principal: Mr. Tony Tomae (President & CEO)Customer Contact: Ms. Angela Howard (Paralegal)Mr. Mike Pittman
Business Category

Internet Services, Internet-Based Telephone Service, Telephone Communications, Telecommunication Equipment & Systems Dealers

Alternate Business Names
Birch Telecom, Cbeyond, Tempo, Tempo Telecom LLC, Birch

Customer Review Rating plus BBB Rating Summary

Birch Communications has received 3.7 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.