This Business is not BBB Accredited
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Prior to Birch moving their headquarters to Atlanta, Birch held their BBB Accreditation in the BBB of Central Georgia service area since 1997.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Birch Communications include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1122 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||282|
|Billing / Collection Issues||260|
|Problems with Product / Service||563|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1122|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Birch Communications
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
BBB was advised that Cbeyond, Inc. was acquired by Birch Communications, Inc. July 18, 2014.BBB file opened: 08/20/2001Business started: 03/01/2000
Contact InformationPrincipal: Mr. Tony Tomae (President & CEO)Customer Contact: Ms. Angela Howard (Paralegal)Mr. Mike Pittman
Internet Services, Internet-Based Telephone Service, Telephone Communications, Telecommunication Equipment & Systems Dealers
Alternate Business NamesBirch Telecom, Cbeyond, Tempo, Tempo Telecom LLC, Birch
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview