Complaint Desk Clerk made two new room keys and gave them to a person with out my permission. When I returned to my room my key didn't work. I was in town for the World of Prom at America's Mart. I was asked if I could put a model in my room for one night to catch her flight the next day. I said I would. So I took my room keys with me to the Mart so she could get the key from me. The only thing that showed up was someone sent me a hotel key that was similar to mine. I went on about my business and when I went to return to my room that night my key didn't work. I went to the front desk and had my key reprogrammed and went back to the room. When I opened the door there sat some luggage. I went back to the front desk to ask how someone had gotten into my room. I found out that the woman who had asked if I would put the model up had went and gotten two new keys made for my room without my permission. Needless to say I was upset that the hotel would even do such a thing. I was told that the Desk Clerk assumed since we where all working at the Mart that we where together. It didn't matter to me who they where or where they where working, I still didn't not give anyone permission to have access into my room. I waited till the next morning and went and talked to the Sales Manager, ***** about what had happened and she was livid and said that the hotel had dropped the ball and that the key episode should never have happened. She comped me one nights stay and told me to return later to talk to the General Manager, Mr. *******. Due to being at the America's Mart later than expected I wasn't able to get back to the hotel in time to speak to Mr. *******. I called and asked him to return my call that evening. No response. When I got back to the hotel later that night my key again didn't work and I had to go back to the front desk to have it reprogrammed. I checked out and flew home the next day and when I landed I called the GM again. Still no response. I called and left him 4-5 messages over the next couple of days and then I called Customer Service for Quality Inn hotels and complained. Two days later I received an e-mail from Mr. ******* stating that he had spoke to his staff and it was his understanding that I had given access to my room and that the situation was basically over with. If that was the case then why was I leaving a message with him for three days straight and why did I call corporate and file a complaint. Mr. ******* has never once tried to discuss this matter with me. This is a major violation of hotel security. I still have not fully been given an explanation as to why someone was granted access into my room. And the way this is being handled leads me to believe that this has happened before. I am from a Military family and just recently that have been threats made on the Military at Ft. Dobbs near Atlanta. I don't take my security lightly as should anybody else. I'm just grateful that it wasn't a murder, rapist, or a radical member of ISIS that had gained access to my room.
Desired Settlement I would like a full refund of what I paid to stay there. Plus $20 for the shirt that my daughter is missing. Also I would like to know why someone gave access to my room.
Complaint On Wed Oct 28, 2014 I went to Quality Hotel in person to make payment on reservation ********* ****** ********* This was for a guest I had arriving at the Hotel to participate in an event which had selected this as the primary hotel for its participants. I provided my credit card and identification to make payment on the reservation. I received a confirmation payment page and confirmed all was taken care of an that all my guest needed to do was provided credit card for incidentals. On Saturday Nov 1, to make payment for my second guest ****** ***** There was no reservation... I made the reservation and informed the staff I was making payment for one night stay on Nov 2. I provided my credit card and identification for payment on reservation #XXXXXXXXX. I was provided a different type of receipt, so I questioned if Everything was taken care of for my guest to arrive and provide credit card for incidentals. The employee confirmed this. On November 2@3pm (3 hours before the event) my guest arrived. My was informed the room was not paid for, I was contacted and I called hotel staff who informed me I would be required to fax over authorization and copy of my identification and credit card even though they already have it on file. I had to locate a fax service and send the information. My guest still was not let in the room so they had to go into the room to prepare with my original guest. I traveled to the hotel to remedy this matter. Only to get a phone call on Nov 3 at 9am that the Hotel Staff had rudely forced my guest out of the room indicating the room was not paid for. After reaching the hotel and speaking with a staff member, they had entered the wrong expiration date. I have been suspended from participating in this event next year due to this matter. In addition I was charged a higher rate for the hotel. I checked with this staff three times in person to confirm payment was secured. Not only did they not handle the payment properly, they unprofessional removed my guest. Product_Or_Service: Hotel Rooms Order_Number: XXXXXXXX Reservation Account_Number: XXXXXXXXX Reservatio
Desired Settlement Due to the nature of this matter. I will not be allowed to participate in this event next year as these individuals are selected to attend and as a promoter I'm required to provide proper lodging. This was a violation of my contractual agreement, therefore I've been suspended for this complete unprofessional staff at this hotel. Both rooms should be refunded to me.. I cant begin to recoup my losses, not only did I not get to attend the event, my guest we treated poorly, this is not service!
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