Business ProfileforCool Air Mechanical

On 1/14/24 in the afternoon I experienced an outage of my downstairs ****** iComfort display. Upon restarting it, I got a message that my smart thermostat was "not connected to the wifi". Upon research, I flipped the breaker for my downstairs A/C and furnace and restarted my router. The display came back on. Then on 1/15/24 in the morning, the same happened again although the blower was still blowing air, just not warm air. I tried the same as the day before to no avail. I called Cool Air Mechanical that installed my upstairs and downstairs units 30 month ago. A technician came on 1/16. He went into the crawlspace first and then proclaimed that the condensation pump was faulty and needed to be replaced (it triggered a shut off). Since it was below freezing the prior day (as well as the outlook for the next days) I agreed to having the pump replaced. Then the technician went around the house and checked the blower units before he left.The next morning, I woke up to a cold downstairs with the blower working but the furnace not heating. So I called Cool Air again and a technician came the same day (1/17). Before he went into the crawl space, he went around the house to look at the outlet of the condensation pump which was frozen. What happened was that the outlet was frozen already the prior day and the condensation pump had shut off since it was full because it couldn't disperse the water. When the technician exchanged the pump, the pump filled up again over the next hours causing the shut off to happen overnight since the water was again not dispersing. The 1/17 technician in fact stated that it would be normal in these freezing conditions to check on the outlet first. He then cut the outlet line and diverted it to the sump pump which is in the encapsulated crawlspace.... continue in attachment