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          Comfort Zone Heating & Cooling has 1 locations, listed below.

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            Business ProfileforComfort Zone Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/18/2008

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            If your home or business is in need of service, maintenance, or a complete heating and cooling installation, you can count on Comfort Zone
            to not only save your day – but to give you the absolute best service and equipment for the weeks, months and years ahead.

            Products & Services

            Comfort Zone offers heating and air conditioning contracting for commercial and residential properties.

            Business Details

            BBB File Opened:
            1/18/2008
            Years in Business:
            18
            Business Started:
            7/1/2005
            Accredited Since:
            1/18/2008
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            25
            Alternate Business Name
            • Innovative Supply, LLC
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Ms. Stacey Ketcham, Owner
            Contact Information

            Principal

            • Ms. Stacey Ketcham, Owner

            Customer Contact

            • Ms. Stacey Ketcham, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I hired Comfort Zone to replace my HV** system with a new system in July 2019. After having them come back three times to install the system correctly, I was still left with a incorrectly installed Furnace that was not correctly connected to my duct work, was not sealed, and is so loud that you cannot enjoy the living room of my home due to the noise the blower makes. I had complained to them via phone calls and emails that I was dissatisfied and that I thought the furnace was too large for my condo. There was never any resolution. They gave me one year free maintenance, so in 2021 I had another company do the maintenance. The tech from the other company asked to see my warranty information as well as my quote from Comfort zone showing what model and model #'s they were supposed to be installing. Upon review he informed me that they had installed a 2 ton ** unit, a 2.5-3 ton coil, and a 4 ton Furnace! I have a 950 Sq Ft condo with one bedroom. That size furnace is suitable for a 3 bedroom home with ****+ sq feet. Not only that, but it is not certified to be paired with the size ** coil that they installed. The furnace they installed is not configured like the one they replaced, it is way too big, and it does not pair with the ** unit or coil that was installed. This information was provided to me in Dec 2021 and I sent Comfort Zone an email on Jan 9, 2022 and it was answered by *************************** on Jan 11, 2022 stating they would look into my complaint and would get back to me. I never got another response. I want the correct sized furnace that is certified to be paired with my ** unit and coil installed (with the same configuration as my previous furnace - filter slid in under the unit, not in side of unit), and the 4 ton furnace that was installed taken away when they leave. I only want what was quoted to me to be installed like they said it would. My furnace has a lifetime parts and replacement warranty.
            Read More

            Customer Reviews

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            Local BBB

            BBB Atlanta & NE Georgia

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