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Consumer Complaints

BBB Accredited Business since 08/19/2005

Comfort Control, Inc.

Phone: (770) 932-1306Fax: (770) 932-9438

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/16/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Comfort Control told me my furnace was leaking oil. I had another company come out and check.
It was not leaking.

I had Reliable Heating and Air, based in Kennesaw,Ga., come out to double check. The furnace is working fine.

Desired Settlement
i am asking Comfort Control to reimburse me $89.95 for the Service fee to check my furnace.

Business Response
Our technician gave her the info that her furnace has a small oil leak so she could make the decision to repair the leak or wait until the furnace locked up in the future at some point. We did not say her furnace was not working or unsafe to use. We offered to have the owner of the company come out and she told us we were never to set foot on her property again. If she felt she needed to get a second opinion that is a personal choice on the home owners side, and her personal decision. We do not cover other companies service charges for second opinions.

Industry Comparison| Chart

Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Heat Pumps, Furnace Sales & Service, Heating Equipment & Systems Cleaning & Repair, Heating Equipment, Humidifying Apparatus, Dehumidifying Equipment, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Air Purifying & Cleaning Systems & Equipment, Contractor - Insulation, Fans - Household, Carbon Monoxide Detecting, Heating Contractors, Air Conditioning Contractors & Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.