Business ProfileforBardi Heating, Cooling, Plumbing

Bardi called me numerous times (I was basically harassed) to schedule a preventive maintenance, I finally gave in and allowed for it. Yes, I did buy a maintenance package but that was my mistake. "I didn't feel comfortable fixing something that isn't broke." Now days you can't trust individuals to be honest. What happen is one of their tech's came out do the preventative maintenace and my machine was working perfect - no issues. Before he left, the unit was going into defrost mode while outside temps were over 50 degrees (On valentines day). The unit wasn't going into defrost mode until he placed hands on my it. Now of course it would go into defrost mode auto when it was suppose to and most definitely colder than 50 degrees. It now goes into defrost mode all day (numerous times within a hour), regardless of the temp. Their customer service rep says they are not responsible and I can't prove he damaged the unit. However, the unit had no problems at all before their arrival. Be aware of using Bardi as when a problem as this comes up. There isn't a manager to care for concerns like this, you're on your own. I will move on to the next HVAC company to handle my maintenance needs and fix the issue they left me with. The customer service rep ***** claimed she is a manager and I WILL NOT receive a refund due to me cancelling my agreement. I didn't ask for a refund but she was being really rude with me. Beware people!!!

We are truly sorry you feel harassed. We scheduled your prepaid Heating Maintenace per your Friends of Bardi Plan. This appointment was on 2/14/24 and the technician performed the heating service and this does require that they turn they system off and check everything. This was working when the technician left. You called us on 2/19/24 to advise the ******** mode was not functioning correctly. Since we were just out and we strive to provide quality service, a senior technician was scheduled for 2/21/24 at no cost and a $50 credit was placed on your account. This way he could come and check the system out and see what was making this happen. Upon arrival the technician discovered the defrost board was malfunctioning and the system would defrost before start up every cycle. This was also advised per the knowledge and experience of the technician, that this is not something someone could have made the defrost board do. At this time, you advised you wanted to cancel your Friends of Bardi Plan and we normally cancel at renewal only when under contract, so you can get all your benefits from the plan. You stated you wanted this canceled right then and understood no refund could be offered. We sent the cancelation email within the hour as requested. We will be happy to assist you further and even reinstate your Friends of Bardi Plan to the end of your term if you would like. We again are truly sorry the defrost board has a defect and would love to assist you.