BBB Accredited Business since 03/27/2009
Bardi Heating & Air, Inc.
Phone: (770) 263-9300
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|01/27/2014||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Failure to correct billing errors
Complaint: We were quoted a monthly cost ($207) for our new heating and air system, but are receiving monthly bills for more than triple($665) the quoted cost. We were also told that the payments would get lower as we pay the amount done and that isn't happening either. When we tried to get the issue resolved, we could not get anyone to return our phone calls. By the time Bardi returned our call we were told it was too late to change the promotion plan and we'd have to continue to make the payments as is. Their refusal to return a phone message or to help resolve the issue has put us in a position to be unable to make the payments, which is going to seriously affect our credit. We also have not received the rebates associated with our purchase and it's been five months; we were told it would be 4 weeks. The rebates total several thousand dollars and would help make a few more months payments.
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|10/09/2012||Problems with Product / Service|
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