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Mr. Handyman

Phone: (678) 369-8886Fax: (678) 364-8553View Additional Phone Numbers1000 Cooper Cir Ste 103, Peachtree CityGA 30269-3086 Send email to Mr. HandymanView Additional Web AddressesFacebook

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0 People Trust Mr. Handyman

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BBB Accreditation

A BBB Accredited Business since 04/13/2012

BBB has determined that Mr. Handyman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Mr. Handyman's rating include:

  • Length of time business has been operating.

Factors that raised Mr. Handyman's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/28/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: I had a leak coming through my ceiling in my kitchen that needed to be fixed. I contacted Mr. Handyman to repair it. I met with the technician. There was a crack in the fiberglass at the bottom of the shower. Right away, without checking anything else, like the actual source of the leak at the ceiling, he tells me the whole shower enclosure needs to be replaced. I asked him more than once if some type of sealant could be put on it and he told me no. L ater on I find out from someone else there is a sealant they usevto repair fiberglass boats. This was not even offered to me and something I would have liked to try. And so the nightmare begins. The technician shows me the price list and tells me if they physically pick the stall out it is an extra 200 dollars in addition to the price of the stall. Uh ridiculous to say the least and No thank you! So I go to **** ***** to pick it out. I paid 395.00 for this stall and it was ready the day before they were coming to do the job. They did not pick it up the day before and was late because of picking it up. I was not there, but my tenants informed mevthey did not put a board down that was there before in the other shower before installation. I am aggitated because I want this done ONCE and RIGHT! Well later I get a call from my management company telling me they are sending a different guy there to redo what this one did. Are you kidding me? Why did you send the other guy to my house in the first place? My tenant also told me that the first guy was rude and acted ********** **** off when she wanted him to put on shoe covers to protect her carpet. So the next guy comes and it takes two different trips to completely finish everything. M y tenant said she believes the guy did run the shower, but obviously not long enough. My tenant said the shower was dirty and needed a thorough cleaning so she did not use it for a while. Her husband used it for the first time and she was in the kitchen and she noticed the water dripping from the ceiling

Initial Business Response
We were contracted by the owner to repair a leak. We found a crack in the fiberglass enclosure of the shower. It was clear the leak was coming from the crack. We cannot just repair the crack in a fiberglass enclosure. Experience has shown that this repair is only temporary and will quickly crack again. We replaced the fiberglass enclosure with the approval of the home owner. The house now has a new fiberglass enclosure. Everything was complete and checked out when we left the house and approved. When the new leak occurred, we were not called to come out to fix the issue. If we would have been called we would have come out for no charge to fix the problem. We provide a one year guarantee on all of our work.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes you installed the fiberglass shower and I understand that the other things might have been temporary fixes. Your handyman did not take the top cover off the drain like this last guy I got did. He showed me the crack and told me he would call you back and have you replace it. I do not understand why this was not caught. Refund me even though it is not exactly what I desire so I can be done with all of this.

Final Business Response
I understand that the leak came from the drain and that you did not trust my company to repair the leak. You did receive a new fiberglass enclosure which was the best fix your your crack in the enclosure. Any kind of repair of the crack without replacing the enclosure would have only been temporary.

I am willing to reimburse you for the cost of the drain repair which was $100.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Handyman Services

Additional Information

top
BBB file opened: 12/10/2008Business started: 08/04/2008
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Michael Carney (Owner)Customer Contact: Ms. Louana Wheaton (Customer Service Manager)
Number of Employees

4

Business Category

Handyman Services

Alternate Business Names
Carval, LLC

Map & Directions

Map & Directions

Address for Mr. Handyman

1000 Cooper Cir Ste 103

Peachtree City, GA 30269-3086

To | From

LocationsX

1 Locations

  • Mr Handyman of Coweta-Fayette

    1000 Cooper Cir Ste 103 

    Peachtree City, GA 30269-3086(678) 364-8550
    (678) 369-8819
    (678) 369-8886

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mr. Handyman is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (678) 364-8550
  • (678) 369-8819
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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Handyman Services

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