BBB Accredited Business since 04/13/2012
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A BBB Accredited Business since 04/13/2012
BBB has determined that Mr. Handyman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Mr. Handyman's rating include:
- Length of time business has been operating.
Factors that raised Mr. Handyman's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/28/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior service
Complaint: I had a leak coming through my ceiling in my kitchen that needed to be fixed. I contacted Mr. Handyman to repair it. I met with the technician. There was a crack in the fiberglass at the bottom of the shower. Right away, without checking anything else, like the actual source of the leak at the ceiling, he tells me the whole shower enclosure needs to be replaced. I asked him more than once if some type of sealant could be put on it and he told me no. L ater on I find out from someone else there is a sealant they usevto repair fiberglass boats. This was not even offered to me and something I would have liked to try. And so the nightmare begins. The technician shows me the price list and tells me if they physically pick the stall out it is an extra 200 dollars in addition to the price of the stall. Uh ridiculous to say the least and No thank you! So I go to **** ***** to pick it out. I paid 395.00 for this stall and it was ready the day before they were coming to do the job. They did not pick it up the day before and was late because of picking it up. I was not there, but my tenants informed mevthey did not put a board down that was there before in the other shower before installation. I am aggitated because I want this done ONCE and RIGHT! Well later I get a call from my management company telling me they are sending a different guy there to redo what this one did. Are you kidding me? Why did you send the other guy to my house in the first place? My tenant also told me that the first guy was rude and acted ********** **** off when she wanted him to put on shoe covers to protect her carpet. So the next guy comes and it takes two different trips to completely finish everything. M y tenant said she believes the guy did run the shower, but obviously not long enough. My tenant said the shower was dirty and needed a thorough cleaning so she did not use it for a while. Her husband used it for the first time and she was in the kitchen and she noticed the water dripping from the ceiling
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Michael Carney (Owner)Customer Contact: Ms. Louana Wheaton (Customer Service Manager)
Number of Employees
Alternate Business NamesCarval, LLC
Map & Directions
Map & Directions
Address for Mr. Handyman
1000 Cooper Cir Ste 103
Peachtree City, GA 30269-3086