BBB Business Review

This Business is not BBB Accredited

Handy Andy Home Renovations & All Repairs

(770) 912-28291225 Johnson Ferry Rd Ste 600, MariettaGA 30068-2772http://www.handyandyhome.comView Additional Web Addresses

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BBB Accreditation

Handy Andy Home Renovations & All Repairs is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Handy Andy Home Renovations & All Repairs' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Handy Andy Home Renovations & All Repairs

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/09/2013Problems with Product / Service | Read Complaint Details
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Complaint
Mr ***** ***** trading as Handy Andy Home Renovations and All repairs was contracted to complete repairs to my property at *** ******* **** ******* ** XXXXX and I paid him $1900) for this work.It has been nearly 6 months and despite my numerous request he has not completed any of this work.I am currently in Australia and have tried to discuss this matter with him with no luck
Product_Or_Service: Home Renovation

Desired Settlement
Please ask Mr ***** ***** to refund all the monies paid for the work which has not yet been completed.

Business' Initial Response
With the best of respect, I love some of these complaints! ***** signed a contract with us to perform a whole bunch of repairs per a line-item bid. All of the work as bid has long since been completed...beyond that we completed and additional round of repairs which were also paid for. The property has since been rented and occupied. ***** walked the property with me personally in January when 98% of the repairs were completed and was happy with the work.

His real issue has nothing to do with any of the repairs. We joint ventured to rent this property and he feels that I have been withholding the rent...which is not the case....and certainly has nothing to do with the contract for repairs. We have video support and documentation for everything that was done.

***** isn't owed anything for any of the work bid or completed...in fact, he owes us for some additional repairs that were never billed. Thanks so much!!

Industry Comparison| Chart

Handyman Services, Storm Windows & Doors, Fence Contractors, Windows - Installation & Service, Deck - Repair, Patio & Deck Builders, Painting Contractors, Home Improvements, Gutter Cleaning, Floor Laying, Refinishing & Resurfacing, Carpenters

Additional Information

top
BBB file opened: 09/25/2012Business started: 02/13/2008
Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Sandy Luick (President)
Business Category

Handyman Services, Storm Windows & Doors, Fence Contractors, Windows - Installation & Service, Deck - Repair, Patio & Deck Builders, Painting Contractors, Home Improvements, Gutter Cleaning, Floor Laying, Refinishing & Resurfacing, Carpenters

Alternate Business Names
HandyANDY-Handyman Home Repairs, LLC

Map & Directions

Map & Directions

Address for Handy Andy Home Renovations & All Repairs

1225 Johnson Ferry Rd Ste 600

Marietta, GA 30068-2772

To | From

LocationsX

1 Locations

  • 1225 Johnson Ferry Rd Ste 600 

    Marietta, GA 30068-2772(770) 912-2829

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Handy Andy Home Renovations & All Repairs is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

  • http://www.facebook.com/pages/HandyAndy-Home-Renovations-and-All-Repairs-LLC/112281222117503
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Handyman Services

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.