This Business is not BBB Accredited
The Furniture Mall
Phone: (770) 622-2600Fax: (770) 622-2605
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||8|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||11|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/30/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Defective, damaged, or incorrect product received
Complaint: The furniture we bought is very poor in quality and store is not providing any assistance.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|07/10/2012||Problems with Product / Service|
|04/15/2013||Problems with Product / Service|
|08/02/2013||Delivery Issues | Read Complaint Details|
Complaint Category: Non-delivery of products
Complaint: I have purchased a bedroom set from this company and everything was delivered except my dresser that I ordered which they brought but it was broken. So the driver said that they will take it back and reorder another one well weeks went by and I called and they said it still have not came in. By this time a year went by and I call again and they said they have no clue what I am talking about so I decided to drive to the store to show they my receipt. And the manager or owner asked me why I wait so long and I told her I was waiting on a phone call to let me know about my dresser. So she said she has to order it again and weeks go by again I called and they said it still have not come in. It has been 2 and half years now and they still have not called or bring me my furniture and I have moved and giving them my new address and nothing.
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
|12/30/2013||Problems with Product / Service|
|07/23/2012||Problems with Product / Service|
|09/27/2011||Problems with Product / Service|
|08/16/2011||Problems with Product / Service|
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Furniture - Retail, Lighting Fixtures - Retail