BBB Business Review

BBB Accredited Business since 10/12/2007

Engineered Solutions of Georgia, Inc.

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(678) 290-13252260 Northwest Pkwy SE Ste H, MariettaGA 30067-9300 Send email to Engineered Solutions of Georgia, Inc.

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BBB Accreditation

A BBB Accredited Business since 10/12/2007

BBB has determined that Engineered Solutions of Georgia, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Engineered Solutions of Georgia, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Engineered Solutions of Georgia, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
07/17/2015Problems with Product / Service | Read Complaint Details
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Complaint
Bad product and services and the company does not stand behind their work
My father in law and I hired esogrepair to fix the existing cracks in the foundation and brick along the left side of the house. The job also included the brick tuck point to blend in the new mortar of the cracked area to match with the old mortar from the rest of the house.
The repair from esog resulted in several additional cracks to the brick at the back wall of the house. Instead of taking any initial responsibility, the company blamed my father in law for the new cracks. After talking with the company's owner *** ********* about our unhappiness with the new cracks and how we were been treated, *** agreed to give us some discounts on the job by not charging for the brick tuck point work. However, the brick tuck point work was so bad that it clearly stood out from the rest of the house. The new mortar that was used to fill in the cracked area was so red compared to the old mortar from the rest of the house. The workers did not attempt to blend in the new mortar color as they had promised. The work looks like it was done by an amateur and not someone with years of experience like the company claims.
We complained to *** and his reply is that since he gave us a discount on the brick tuck point job, that he's not willing stand by his company's work and will not attempt to fix the bad mortar job. It was at this point that I realized the whole company, from top down, does not care about the customer and will not do what's necessary to make things right and stand behind their work like they claim.

Desired Settlement
Just want the company to keep their claim in earning Trust from the customers: Communication, Execution and Workmanship. If your company did the work, whether compensated for it or not, then stand behind the work. Even if the work was free, you did the work so you should stand behind it.

Business Response
This customer refused to honor the terms of the contract concerning additional depth and the possibility of additional cracking. Engineered Solutions agreed to discount the job in an effort to make the customer happy. The customer then refused to pay for tuck pointing of not only the new cracks but the original cracks as well. We chose not to pursue the matter and accepted that we would not be paid for that part of our services.
The customer called back several weeks later to request that we redo the work that they admittedly did not pay for. Engineered Solutions works very hard to insure all customers are satisfied but feel it is unreasonable to expect work that was not payed for to be redone. If the customer would like to pay us for the tuck pointing we would be happy to address any color or texture matching issues.
We have a policy not to extend a satisfaction guarantee to work that is not paid for. We feel that is a reasonable policy but sadly this customer disagrees. Rest assured that we are always tying to be a better company and always willing to come to a compromise that is fair to all parties.


07/06/2015Problems with Product / Service

Industry Comparison| Chart

Foundation Contractors, Contractors - General, Engineering Contractors - General, Engineers - Structural

Additional Information

top
BBB file opened: 10/17/2007Business started: 08/01/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State- Professional Licensing Boards
237 Coliseum Dr
Macon, GA 31217-3805
(478) 207-2440
http://www.sos.ga.gov

Type of Entity

Corporation

Incorporated: August 2006, GA

Contact Information
Principal: Mr. Jay Eastland (President)
Business Category

Foundation Contractors, Contractors - General, Engineering Contractors - General, Engineers - Structural

Products & Services

This company offers structural engineering in sagging foundations, waterproofing, support cracks and settlement.

Alternate Business Names
Engineered Solutions Of Ga

Customer Review Rating plus BBB Rating Summary

Engineered Solutions of Georgia, Inc. has received 3.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Engineered Solutions of Georgia, Inc.

2260 Northwest Pkwy SE Ste H

Marietta, GA 30067-9300

To | From

LocationsX

4 Locations

  • 4260 Industrial Center Ln Nw 

    Acworth, GA 30101-1431

  • 4260 Industrial Center Ln NW Ste 100 

    Acworth, GA 30101-1432(678) 290-1325

  • 3610 Kennesaw N Industrial Pkwy NW Ste C 

    Kennesaw, GA 30144-1298(770) 974-7313

  • 2260 Northwest Pkwy SE Ste H 

    Marietta, GA 30067-9300

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Engineered Solutions of Georgia, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Foundation Contractors

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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