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Consumer Complaints

BBB Accredited Business since 12/04/2009

At Your Service Home Connection, LLC

Phone: (404) 319-0359

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
03/28/2016Problems with Product / Service
07/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
AYS collected payment in full for repairs and haven't finished the job. They have promised to come back, but after several weeks have not returned.
This repair job stemmed from a broken waterline in the wall during hard freeze Jan 2014. The result was the broken water line flooded 2 rooms in the house. AYS was contracted to do the restoration work after the plumbing was repaired. This work included, clean up, wall repairs, painting, new flooring/carpet. AYS asked for and was given payment in full prior to the job being completed with the promise that they would return to finish and address some issues that resulted during the repairs. To date after several weeks of calling, they have not returned or will they return phone calls. Items not finished include painting in closet,hole in wall. Items broken during repair work include leg on bed, damage to book case.

Desired Settlement
I want them to come finish the job that I paid them for in full.

Business Response
Contact Name and Title: *** ******* Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@aysrestoration
I spoke to my project manger about this customer and we had spoken to her about getting any issue taken care of but thought we had completed all repairs the last day we were at her house. We knew nothing of any damaged items and my project manager thought that she may be asking for additional work to be completed at no extra cost's. We will get in touch with the home owner and resolve complaint and complete any repair that was included in the insurance estimate that has not been completed.

07/22/2013Problems with Product / Service

Industry Comparison| Chart

Fire & Water Damage Restoration, Water Damage Restoration

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.