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          At Your Service Restoration & Renovation has 1 locations, listed below.

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            Business ProfileforAt Your Service Restoration & Renovation

            Fire and Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/4/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Interior Remodeling, Insurance Restoration, Exterior Remodeling, Replacement Windows, Roofing Services, Gutters & Siding Services, Bathroom and Kitchen Remodeling

            Business Details

            BBB File Opened:
            7/8/2009
            Years in Business:
            16
            Business Started:
            3/1/2008
            Accredited Since:
            12/4/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • At Your Service Home Connection, LLC
            • AYS Restoration & Renovation
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            10:00 AM - 5:00 PM
            Su:
            8:00 AM - 6:00 PM
            Business Management
            • Mr. Brad Ballard, President
            Contact Information

            Principal

            • Mr. Brad Ballard, President

            Customer Contact

            • Ms. Carisse Ballard, Business Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/14/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have had this company do our restoration for a clean water flood we had LAST YEAR (6 DAYS SHY OF TURNING EXACTLY ONE YEAR) We had someone come in and this guy bless his heart but he was very young, told me the whole house flooring was covered only for the company to come back to us 6 months down the line charging us for the kitchen because it wasn't "included" the floors were covered as a whole and before signing my husband made sure I made sure that the whole flooring was included. This guys says yes, so I didn't think of it and signed the contract (WHICH IF I MAY ADD THEY ARE IN BREACH OF) Then when I am told that I had to come up with an extra 3k because (the kitchen was not included) I lost it. The manager or whoever said to me and I quote (WHAT DID YOU DO WITH THE MONEY? HUH?! HUH?!!?!) WHY ON EARTH WOULD I NEED TO BE 1. QUESTIONED BY A REPRESENTATIVE OF THE COMPANY 2. OUR DEDUCTIBLE WAS ALMOST 10K SO I FOUND IT VERY OFFENSIVE COMING FROM A PERSON WHO IS SUPPOSED TO PROVIDE GOOD CUSTOMER *********************** this was not the case. By the time this was going on I was hoping my floors would be done by thanksgiving.. nope... by christmas.. nope.. ok perhaps by easter.. not even a call or a follow up from anyone. I asked for the owners number to talk directly to him but they were so secretive they wouldn't give me his number. They had **** show up and look at the job.. okay he looked concerned but that was IT... I then would follow up with him and he wouldn't follow up back. I asked for a meeting with the owner and the kid who did my estimate by the name ********* to be in that meeting and look me straight in the eyes and tell me he didn't tell me the whole house was included. (We had a loss in the family back in May and that was the last time we exchanged messages with ************ is now almost a WHOLE YEAR and no one has gotten back to me. They collected the second payment but failed to finish the job included with the second payment.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Angie R

            5 stars

            05/19/2022

            I was pleased with the customer ********************** at the onset of this restoration project. The woman who was initial contact was informative and personable. The entire team, especially ***********************, my project manager, made this a great experience. The contractors who were hired to do the job were quite friendly. We had a bit of a language barrier. so I would let **** know what I was saying to the head of the crew. **** listened to what I wanted, relayed my wishes to him. and made it happen. I would recommend AYS.

            At Your Service Restoration & Renovation Response

            05/20/2022

            Thank you ***** for the kinds words. We appreciate good customers as well! Let us know if we can ever be of service to you again!

            Local BBB

            BBB Atlanta & NE Georgia

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