We are extremely dissatisfied with the services, or lack thereof, provided by iCare Financial. We were first contacted by an iCare representative on May 26, 2015. Based on the deceptive marketing strategies and schemes presented by the iCare Financial, the clinic entered into a business agreement with iCare Financial on July 15, 2015. Since that time, there has been nothing positive about the services iCare promised to provide in their sales pitch & as stated in the Billing Services Agreement and Training Material. We were told by the iCare representatives that iCare Financial was comparable to Care Credit; but, unlike Care Credit, iCare Financial could provide financing to those customers that could not meet the standard lending criteria of Care Credit. We have no way of knowing if iCare Financial is or is not comparable to Care Credit. We have had to contact the iCare Financial Customer Service department on numerous occasions, & we still have yet to process the first iCare Financial transaction. At first, we were told our computers were "ancient" & did not meet the operating standards and requirements of iCare Financial. So, we spent the money to update the clinic's computers, & then, once we were ready to download the software, we had to contact the iCare Financial Customer Service Department numerous times before anyone would call us back to install the software. The iCare Financial software was installed on our computers on September 14, 2015. We were told that we would receive copies of the training material, which we did not receive until November 4, 2015. As of today, our clinic has yet to see any financial benefits from our business agreement with iCare Financial. There has been entirely too much miscommunication and inadequate service on the part of the iCare Financial representatives for our clinic to effectively implement the iCare Program. Furthermore, based upon the past six months of our business dealings with iCare Financial, we do not trust iCare Financial to handle any personal financial information belonging to the clients of our clinic.
Product_Or_Service: iCare Financial Software
We would ask that iCare Financial demonstrate a sign of good faith and refund the initial investment of $1,995.00 paid to iCare Financial and then terminate the business agreement we entered into on July 15, 2015. We I would also ask that iCare Financial contact Jetpay and have them cancel the account associated with our clinic.
iCare's program is straight forward and transparent. It is a 0% interest, non-compounding and non deferred flat administrative fee with No Credit Check to the patient. Very consumer friendly and used by thousands of providers nationally, and tens of thousands American's nationally with no hidden fee's to the consumer/patient, no compounded interest of any kind. This is outlined in the clients signed service agreement and patient payment plan agreement which client has signed off on. In addition to said signed agreements by client, client/clients staff received one on one training from iCare staff and received all the training and set-up protocols to offer to their patients the iCare program which was sent post training. All aspects of the iCare program were and still are transparent to the client. iCare is in no way comparable to CareCredit, which is a medical credit card, which requires a credit check. In fact, iCare is more of a companion program for when a patient gets turned down by credit, the provider can put the patient on an iCare plan.
All service agreements, training and program protocols were signed off on and presented to client transparently by iCare staff and are in clients possession. We have contacted this client, and reached and amiable conclusion.