BBB Accredited Business since 09/03/2004
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A BBB Accredited Business since 09/03/2004
BBB has determined that Foundation Financial Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Foundation Financial Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 29 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Billing / Collection Issues||2|
|Problems with Product / Service||21|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||29|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Melissa Palmer (SVP Compliance)Customer Contact: Ms. Pamela K. Nelson (Compliance Specialist)Mr. Raymond Drohan (DGM)Mr. Kris Williams (President)
Number of Employees
Financial Services, Mortgage Bankers, Retirement Planning Service, Insurance - Life, Insurance - Homeowners, Insurance - Auto
Products & Services
This company is a residential mortgage lender. They specialize prime mortgage loans, in addition to FHA and government sponsored programs.
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
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