BBB Logo

Better Business Bureau ®
Start With Trust®
In Metro Atlanta, Athens and NE Georgia

BBB Business Review

Is this your Business?

BBB Accredited Business since 09/28/1999

Skylight Financial, a NetSpend Company

Find a Location

Fax: (888) 628-9125View Additional Phone NumbersPO Box 14720, AustinTX 78761-4720 Send email to Skylight Financial, a NetSpend CompanyView Additional Web Addresses

0 People Trust Skylight Financial, a NetSpend Company

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 09/28/1999

BBB has determined that Skylight Financial, a NetSpend Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Skylight Financial, a NetSpend Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 195 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

195 complaints closed with BBB in last 3 years | 53 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues51
Delivery Issues4
Problems with Product / Service136
Guarantee / Warranty Issues0
Total Closed Complaints 195

Additional Information

BBB file opened: 02/08/1999Business started: 01/01/1998
Type of Entity


Incorporated: February 2000, GA

Business Management
Principal: Mr. Billy Campbell (Customer Response Team Analyst)
Contact Information
Ms. Weslynn Cherry (VP Compliance and Risk Management) Complaints General Contact Ms. Shari Greenwell (Senior Director of Customer Delivery)Ms. Constance Kennedy (Call Center Director)Ms. Rosalind Moss-Payne (Alternate Contact)Ms. Beverly Polack (Alternate Contact)Ms. Umeka Taylor-Perkins (Call Center Manager)
Number of Employees


Business Category

Credit Card Processing Service, Credit Card - Merchant Services, Financial Services, Credit Cards & Plans

Products & Services

This company offers account based financial services and pre-paid debit cards to consumers who do not have or are unable to open a traditional bank account.

Alternate Business Names
Skylight Debit Card, Skylight Financial, Inc., NetSpend Corporation
Industry Tips
Credit Card Offers
BBBTips on Saving and Investing
Choosing a Credit Card for Your Business
Controlling Credit Card Processing Costs
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
Selecting a Financial Planner
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.