BBB Accredited Business since 09/28/1999
Skylight Financial, a NetSpend CompanyFind a Location
Fax: (888) 628-9125View Additional Phone NumbersPO Box 14720, Austin, TX 78761-4720 Send email to Skylight Financial, a NetSpend CompanyView Additional Web Addresses
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A BBB Accredited Business since 09/28/1999
BBB has determined that Skylight Financial, a NetSpend Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Skylight Financial, a NetSpend Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 195 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||51|
|Problems with Product / Service||136|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||195|
Type of Entity
Incorporated: February 2000, GA
Business ManagementPrincipal: Mr. Billy Campbell (Customer Response Team Analyst)
Contact InformationMs. Weslynn Cherry (VP Compliance and Risk Management) Complaints General Contact Ms. Shari Greenwell (Senior Director of Customer Delivery)Ms. Constance Kennedy (Call Center Director)Ms. Rosalind Moss-Payne (Alternate Contact)Ms. Beverly Polack (Alternate Contact)Ms. Umeka Taylor-Perkins (Call Center Manager)
Number of Employees
Credit Card Processing Service, Credit Card - Merchant Services, Financial Services, Credit Cards & Plans
Products & Services
This company offers account based financial services and pre-paid debit cards to consumers who do not have or are unable to open a traditional bank account.
Alternate Business NamesSkylight Debit Card, Skylight Financial, Inc., NetSpend Corporation
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