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In Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 02/09/1999

Findlay Roofing & Construction, Inc.

Phone: (770) 516-5806Fax: (770) 928-6262

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Customer Complaints Summary

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service9
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints11

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (11)BBB Closure Definitions
11/05/2013Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Disputed warranty coverage and/or terms

Complaint: I had a New Roof put on my house in 5/2008. The roof has a 10 year warranty.Last month I had a leak that left a stain on my kitchen ceiling.I called Findlay Roofing and had them come by. *******'s Technician went up on my roof (with a sealant gun). Later, when the technician came down, he said that there was no roof leak and blamed the problem on my ***** ***** ******* This is clearly a leak issue and they will not fix the problem or address the damage to my kitchen Ceiling.
Product_Or_Service: Roof
Account_Number: Invoice Number XXXXX

Initial Business Response
Contact Name and Title: ******** ****** ****** **
Contact Phone: XXX-XXX-XXXX
Contact Email: *********************
Our technician visited the home and was shown a leak on the first floor in the kitchen. There was no evidence of a leak on the 2nd floor which would be below the roof. Additionally, the only thing on the outside of this wall is siding. There is no hip roof to be the cause of a leak. There are large gaps in the siding at this wall.
For these reasons, the technician believes that the siding is leaking - not the roof.
However, we make mistakes too.
As a compromise, we will send two technicians to perform a water test to definitely determine the issue.
If it is found that the roof is the cause of the leak, we will fix the roof and repair the interior under warranty.
If it is found that the siding is definitely the cause of the issue, the homeowner will have to pay of diagnosis and water test fee of $250.00.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

07/05/2013Problems with Product / Service
07/01/2013Problems with Product / Service
01/15/2013Problems with Product / Service
04/10/2012Guarantee / Warranty Issues
Page 1 of 2
11/29/2011Problems with Product / Service
09/01/2011Problems with Product / Service

Industry Comparison| Chart

Contractors - General, Contractors - Flooring, Marble & Granite Installation, Stonework Fabrication, Soffit & Fascia, Windows - Repairing, Water Damage Restoration, Fire Damage Restoration, Fire & Water Damage Restoration, Windows - Vinyl, Windows - Wood, Windows, Windows & Doors - Installation & Service, Floors - Hardwood, Doors - Installation, Countertops, Cabinets, Hardwood Floor Contractors, Kitchen Cabinets - Refinishing, Refacing & Resurfacing, Kitchen Cabinet Refacing, Windows - Installation & Service, Remodeling Services, Exterior Structures - Gazebos, Arbors, Pergolas, Bathroom Remodeling, Basement - Remodeling, Construction & Remodeling Services, Skylights, Siding Contractors, Commercial Roofing, Roofing Contractors, Roof Decks, Sunrooms, Patio, Porch & Deck Enclosures, Deck Builder, Deck - Repair, Patio & Deck Builders, Painters - Commercial or Residential, Commercial Painting Contractor, Painting Contractors, Contractor - Insulation, Home Improvements - Additions, Home Improvements, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts, Gazebos, Basement & Foundation Contractors, Floors - Laminate, Floor Removal, Floor Laying, Refinishing & Resurfacing, Drywall Contractors, Contractor - Remodel & Repair, Basement - Finishing, Basement - Contractors, Concrete Contractors, Caulking Contractors, Carpenters, Building Contractors, Kitchen & Bath Design, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

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