BBB Business Review
BBB Accredited Business since 04/06/2006
First Investors Servicing Corporation
Find a LocationPhone: (800) 249-6305Fax: (800) 262-3165View Additional Phone Numbers380 Interstate North Pkwy SE 3rd Fl, Atlanta, GA 30339-2222 Send email to First Investors Servicing Corporationwww.fifsg.com
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BBB Accreditation
A BBB Accredited Business since 04/06/2006
BBB has determined that First Investors Servicing Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised First Investors Servicing Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 98 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Billing / Collection Issues | 65 |
| Delivery Issues | 2 |
| Problems with Product / Service | 29 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 98 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: May 1995, DE
Contact Information
Principal: Mr. Jonathan Poss (Chief Compliance Officer)Mr. Tony GrahamNumber of Employees
241
Business Category
Consumer Finance & Loan Companies, Collection Agencies, Financial Services, Credit Services, Loans, Investment Advisory Service, Financing
Products & Services
Servicer of loans and retail installment sales contracts secured by motor vehicle collateral.
Alternate Business Names
1st Investors Financial Services, First Investors, First Investors Finance, First Investors Financial Services, Farragut FinancialBBB Program Participation
This company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
3 Locations
-
380 Interstate N Pkwy Ste 300
Atlanta, GA 30339Directions
-
380 Interstate North Pkwy SE 3rd Fl
Atlanta, GA 30339-2222(800) 249-6305
(770) 956-3888Directions -
675 Bering Dr Ste 700
Houston, TX 77057-2141Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*First Investors Servicing Corporation is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (770) 226-7344
- (770) 956-3843
- (800) 573-1162
- (770) 956-3800
- (770) 956-3888
- (866) 390-2945
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Consumer Finance & Loan Companies
A Poor Credit History Impacts More Than Credit; BBBTips Advise How to Improve Your Credit ReportBBBTips on Business Credit
BBBTips on Saving and Investing
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
Financial Aid for College
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
Improving Your Credit Score
Investors Warned Not to Risk Homes to Buy Securities
Is Your Teen Ready for a Credit Card?
Looking for Sound Financial Advice for Your Business?
Medical Billing Opportunities
Mortgage Choices
Phony Grant Foundations Target Business Owners
Selecting a Financial Planner
Steps to Starting Your Own Business
What are Fair Debt Collection Practices?
Zero-Percent Financing Deals Not Always the Best Deal
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.