BBB Business Review
BBB Accredited Business since 12/09/2011
Automobile Acceptance Corporation
Find a LocationPhone: (770) 996-1907Fax: (770) 994-1696View Additional Phone Numbers749 Main St, Riverdale, GA 30274 Send email to Automobile Acceptance Corporationwww.autoacceptance.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 12/09/2011
BBB has determined that Automobile Acceptance Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Automobile Acceptance Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 43 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 29 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 13 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 43 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: April 1989, GA
Contact Information
Principal: Mr. Darrell Ake (Chief Operating Officer)Mr. Paul Allen (Branch Manager - Branch Office 1)Mr. Michael Johnston (CFO)Number of Employees
108
Business Category
Consumer Finance & Loan Companies, Title Loans, Financing Consultants, Financial Services, Loans, Financing
Products & Services
This company's nature of business is to finance automobiles and make direct consumer loans.
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LocationsX
4 Locations
-
4103 Highway 29 NW
Lilburn, GA 30047-2821(770) 542-0918Directions
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363 Cobb Pkwy S
Marietta, GA 30060-6512Directions
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749 Main St
Riverdale, GA 30274(770) 996-1907Directions
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PO Box 961926
Riverdale, GA 30296-6914Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Automobile Acceptance Corporation is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Consumer Finance & Loan Companies
BBBTips on Saving and InvestingBBBTips on SBA Loans
BBB Warns College-Bound Students and Parents to Beware of Financial Aid Schemes
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
Financial Aid for College
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
Mortgage Choices
Phony Grant Foundations Target Business Owners
Selecting a Financial Planner
Zero-Percent Financing Deals Not Always the Best Deal
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.