BBB Business Review
BBB Accredited Business since 07/08/2005
Factory Direct Remodeling, Inc.
Phone: (770) 919-0955Fax: (770) 919-0977View Additional Phone Numbers2687 McCollum Pkwy NW Ste F, Kennesaw, GA 30144-3696 Send email to Factory Direct Remodeling, Inc.www.fdramerica.com
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BBB Accreditation
A BBB Accredited Business since 07/08/2005
BBB has determined that Factory Direct Remodeling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Factory Direct Remodeling, Inc.'s rating include:
- 24 complaints filed against business
Factors that raised Factory Direct Remodeling, Inc.'s rating include:
- Length of time business has been operating.
- Response to 24 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Guarantee / Warranty Issues | 5 |
| Problems with Product / Service | 17 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 24 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: June 2005, GA
Contact Information
Principal: Mr. Michael Laudette (CFO)Customer Contact: Ms. Evelyn Mills (Marketing Director)Ms. Karen Burdett (Controller)Mr. Michael Stanfield (President)Number of Employees
60
Business Category
Construction & Remodeling Services, Windows, Windows - Installation & Service, Bathroom Remodeling, Basement - Remodeling, Siding Contractors, Roofing Contractors, Sunrooms, Patio, Porch & Deck Enclosures, Patio & Deck Builders, Home Improvements, Basement & Foundation Contractors, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling
BBB Program Participation
This company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
1 Locations
-
2687 McCollum Pkwy NW Ste F
Kennesaw, GA 30144-3696(770) 919-0955
(770) 596-7517Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Factory Direct Remodeling, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Construction & Remodeling Services
General Advice When Choosing a RooferBBB Warns Spring Time Brings Home Improvement Scams
Home Contractors: Tip-offs to Potential Rip-offs
Home Improvements
Safe & Sound: Securing Your Home
Winterizing Your Home
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.