BBB Accredited Business since 05/18/2007
LRR Collection Agency
Phone: (888) 262-4819
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||3|
|Advertising / Sales Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by ResolutionAbout Complaint Details
|03/03/2014||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Improper collection practices
Complaint: In August 2013 I signed an agreement agreeing to terms to pay an old debt. As agreed upon, in August and September they took payment of $75 directly from my bank account. The payment amount was to increase to $100 beginning in October. As it turns out, they took no payments in October, November, December or January. I had no contact from the company, phone or mail. I did not discover the issue until February 8th, so I immediately sent a letter, along with a money order for the payments. Today I received a notice of garnishment from my employer. I do not understand why the payments were not withdrawn from my account, and then they took action to garnish my paycheck. They had the information needed to take their payments and they failed to do so. They could have made an effort to communicate any problem with me so that it could have been resolved. I have been treated as if I did not fulfill the terms of the agreement I signed. In fact, it is ******************** that failed the terms of the agreement.I did check today and found that the letter containing the money order was not delivered until February 18th, though it was mailed to them February 8th. The tracking showed that there was no authorized agent available to sign for it. I do find it odd that a law firm would not have anyone available that is authorized to sign for a letter.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|07/30/2012||Billing / Collection Issues|
|10/14/2011||Billing / Collection Issues|
Collection Agencies, Collection Systems